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<p class="MsoNormal"><span style="color:#1F497D">Hi Jeff, I just received an email from the person below yesterday. This is not the same person that has been in contact with us for the past five years. I’m not sure if there are problems with the company but
we were asked to sign a new agreement (last one signed 2016). So they might be changing their terms and conditions. – Best, Jean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#121921">Tima Lord</span></strong><span style="font-size:10.0pt;color:#121921"><br>
Education Specialist </span><span style="font-size:10.0pt"><o:p></o:p></span></p>
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<span style="font-size:10.0pt;color:#354962"><a href="tel:+44-(203)-873-1352" target="_blank"><span style="color:#354962;text-decoration:none">UK: +44 (203) 873 1352</span></a></span><span style="font-size:10.0pt;color:#121921">
<br>
</span><span style="font-size:10.0pt;color:#354962"><a href="tel:+1-(646)-652-0150" target="_blank"><span style="color:#354962;text-decoration:none">US: +1 (646) 652 0150</span></a></span><span style="font-size:10.0pt;color:#121921">
<br>
</span><span style="font-size:10.0pt;color:#354962"><a href="mailto:faatima.lord@digitaltheatre.com" target="_blank"><span style="color:#354962;text-decoration:none">faatima.lord@digitaltheatre.com</span></a></span><span style="font-size:10.0pt;color:#121921">
</span><span style="font-size:10.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Karlsen, Jeffrey<br>
<b>Sent:</b> Tuesday, September 28, 2021 11:49 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] digital theatre plus - contact?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">We have been customers of Digital Theatre Plus for several years and I haven’t had issues contacting them in the past. But I have sent them several emails starting September 1 and have not gotten a response. I have tried:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3"><a href="mailto:dteducation@digitaltheatre.com">dteducation@digitaltheatre.com</a><o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><a href="mailto:support@digitaltheatre.com">support@digitaltheatre.com</a><o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3"><a href="mailto:nick.myers@digitaltheatre.com">nick.myers@digitaltheatre.com</a><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have a contact at Digital Theatre Plus outside of these and does anyone know if there are problems at the company? I don’t think I’ve had an experience like this before with a vendor simply not responding to emails for more
than three weeks.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">--<o:p></o:p></p>
<p class="MsoNormal">Jeff Karlsen<o:p></o:p></p>
<p class="MsoNormal">Technical Services Librarian<o:p></o:p></p>
<p class="MsoNormal">Sacramento City College<o:p></o:p></p>
<p class="MsoNormal">916-558-2583<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:KarlseJ@scc.losrios.edu">KarlseJ@scc.losrios.edu</a><o:p></o:p></p>
<p class="MsoNormal">Pronouns: he/him<o:p></o:p></p>
<p class="MsoNormal"><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fscc.losrios.edu%2Flibrary&data=04%7C01%7Cbjsibley%40wm.edu%7C709fce6a6b0e49ba9cca08d9829770ad%7Cb93cbc3e661d40588693a897b924b8d7%7C0%7C0%7C637684409940796954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g4t0nwjBKYYOphfwzWuXaYeIZbzeoh%2B6799AgLS8noU%3D&reserved=0">https://scc.losrios.edu/library</a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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