[Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome

Thu Aug 5 13:55:51 PDT 2021

Hi All,

We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users.  When we click on our EZProxied link for Embase (https://gate.lib.buffalo.edu/login?url=https://www.embase.com/<https://www.embase.com/>) the page resolves to a mostly blank page as shown below and then an error page.  We can’t figure out the problem so far.  Has anyone else seen a similar problem and were you able to resolve it?

Thanks!
Tim
________________
Tim McCarthy
Technical Services Systems Librarian
eResources Team
University at Buffalo Libraries
134 Lockwood Library
Buffalo, NY 14260-2210
Ph: (716) 645-8577
tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>

[cid:image004.png at 01D78A18.C817A540]
[cid:image005.png at 01D78A18.C817A540]

From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:56 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Maybe someone can shed some light on this. Do you want to send the email?
Sue

From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:54 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Same for me.  I wonder if asking about this on ERIL-L might be worthwhile?  Tim

From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:52 PM
To: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Mine is “Don’t enable HTTPS-Only Mode”
--Nancy

From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:50 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.
Very bottom.

From: Susan Prefontaine
Sent: Thursday, August 5, 2021 3:46 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Only difference with mine is highlighted below. Tim’s says 866 MB.
[cid:image006.png at 01D78A18.C817A540]

From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:44 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Mine look the same! I have no idea.
--Nancy

From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:40 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Here are my Firefox security settings.  Tim
[cid:image007.png at 01D78A18.C817A540]
[cid:image008.png at 01D78A18.C817A540]

From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:34 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

I haven’t been able to trigger the error at all.
--Nancy

From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:33 PM
To: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem.  Tim

From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:28 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

…and
“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”

Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.

Sue

From: Susan Prefontaine
Sent: Thursday, August 5, 2021 2:40 PM
To: Nancy Babb (babb at buffalo.edu<mailto:babb at buffalo.edu>) <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: Embase via Elsevier

>From Donna, who is using Chrome,

“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..still can’t get it in Chrome unless I use an incognito window. So, I’m doing something or……??”

Sue
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