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<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users. When we click on our EZProxied link for Embase (<a href="https://www.embase.com/"><span style="color:windowtext">https://gate.lib.buffalo.edu/login?url=https://www.embase.com/</span></a>)
the page resolves to a mostly blank page as shown below and then an error page. We can’t figure out the problem so far. Has anyone else seen a similar problem and were you able to resolve it?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">Tim<o:p></o:p></p>
<p class="MsoNormal"><u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">________________</span></u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Tim McCarthy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Technical Services Systems Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">eResources Team<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">University at Buffalo Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">134 Lockwood Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Buffalo, NY 14260-2210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Ph: (716) 645-8577<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:tmmc@buffalo.edu"><span style="color:#0563C1">tmmc@buffalo.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="325" height="359" style="width:3.3854in;height:3.7395in" id="Picture_x0020_4" src="cid:image004.png@01D78A18.C817A540"><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="645" height="229" style="width:6.7187in;height:2.3854in" id="Picture_x0020_5" src="cid:image005.png@01D78A18.C817A540"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:56 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe someone can shed some light on this. Do you want to send the email?<o:p></o:p></p>
<p class="MsoNormal">Sue<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:54 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Same for me. I wonder if asking about this on ERIL-L might be worthwhile? Tim<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:52 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Mine is “Don’t enable HTTPS-Only Mode”<o:p></o:p></p>
<p class="MsoNormal">--Nancy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:50 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.<o:p></o:p></p>
<p class="MsoNormal">Very bottom.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 3:46 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Only difference with mine is highlighted below. Tim’s says 866 MB.
<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="677" height="143" style="width:7.052in;height:1.4895in" id="Picture_x0020_3" src="cid:image006.png@01D78A18.C817A540"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:44 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Mine look the same! I have no idea.<o:p></o:p></p>
<p class="MsoNormal">--Nancy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:40 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here are my Firefox security settings. Tim<o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="632" height="762" style="width:6.5833in;height:7.9375in" id="Picture_x0020_1" src="cid:image007.png@01D78A18.C817A540"><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="685" height="212" style="width:7.1354in;height:2.2083in" id="Picture_x0020_2" src="cid:image008.png@01D78A18.C817A540"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:34 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I haven’t been able to trigger the error at all.<o:p></o:p></p>
<p class="MsoNormal">--Nancy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:33 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem. Tim<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:28 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">…and <o:p></o:p></p>
<p class="MsoNormal"><b>“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal">Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sue<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 2:40 PM<br>
<b>To:</b> Nancy Babb (<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>) <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">From Donna, who is using Chrome,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..<span style="background:yellow;mso-highlight:yellow">still
can’t get it in Chrome unless I use an incognito window</span>. So, I’m doing something or……??”<o:p></o:p></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal">Sue<o:p></o:p></p>
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