[Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome

Thu Aug 5 14:40:27 PDT 2021

We are having access issues at the UNM Health Sciences Library too. Users have reported different error messages after authenticating. I would like to hear about solutions too.

Robyn

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________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Timothy Mccarthy <tmmc at buffalo.edu>
Sent: Thursday, August 5, 2021 2:55:51 PM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome

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Hi All,

We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users.  When we click on our EZProxied link for Embase (https://gate.lib.buffalo.edu/login?url=https://www.embase.com/<https://urldefense.com/v3/__https://www.embase.com/__;!!KXH1hvEXyw!LlCfmIpgzxdpW-FM8Bfd6jdMklXMrqu-qEOviEcrqhzZvyxepWgl23Rdcux6Ro8t0ig0$>) the page resolves to a mostly blank page as shown below and then an error page.  We can’t figure out the problem so far.  Has anyone else seen a similar problem and were you able to resolve it?

Thanks!

Tim

________________

Tim McCarthy

Technical Services Systems Librarian

eResources Team

University at Buffalo Libraries

134 Lockwood Library

Buffalo, NY 14260-2210

Ph: (716) 645-8577

tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>

[cid:image004.png at 01D78A18.C817A540]

[cid:image005.png at 01D78A18.C817A540]

From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:56 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Maybe someone can shed some light on this. Do you want to send the email?

Sue

From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:54 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Same for me.  I wonder if asking about this on ERIL-L might be worthwhile?  Tim

From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:52 PM
To: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Mine is “Don’t enable HTTPS-Only Mode”

--Nancy

From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:50 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.

Very bottom.

From: Susan Prefontaine
Sent: Thursday, August 5, 2021 3:46 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Only difference with mine is highlighted below. Tim’s says 866 MB.

[cid:image006.png at 01D78A18.C817A540]

From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:44 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Mine look the same! I have no idea.

--Nancy

From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:40 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

Here are my Firefox security settings.  Tim

[cid:image007.png at 01D78A18.C817A540]

[cid:image008.png at 01D78A18.C817A540]

From: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:34 PM
To: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

I haven’t been able to trigger the error at all.

--Nancy

From: Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:33 PM
To: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>; Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem.  Tim

From: Susan Prefontaine <sprefont at buffalo.edu<mailto:sprefont at buffalo.edu>>
Sent: Thursday, August 5, 2021 3:28 PM
To: Nancy Babb <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: RE: Embase via Elsevier

…and

“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”

Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.

Sue

From: Susan Prefontaine
Sent: Thursday, August 5, 2021 2:40 PM
To: Nancy Babb (babb at buffalo.edu<mailto:babb at buffalo.edu>) <babb at buffalo.edu<mailto:babb at buffalo.edu>>; Susan Bartl <unlsdb at buffalo.edu<mailto:unlsdb at buffalo.edu>>; Timothy Mccarthy <tmmc at buffalo.edu<mailto:tmmc at buffalo.edu>>; Jennifer Frys <brand23 at buffalo.edu<mailto:brand23 at buffalo.edu>>
Subject: Embase via Elsevier

>From Donna, who is using Chrome,

“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..still can’t get it in Chrome unless I use an incognito window. So, I’m doing something or……??”

Sue
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