[Eril-l] EBSCO databases sluggishness and timing out

[Kness, Kelsey]

Hi Kristin,
We are experiencing slowness/outages. In case you haven’t seen it (I noticed you sent this before they did), EBSCO notified they’re investigating the issue. Here’s the original Alert from 10am

To: "Kness, Kelsey" <KKness at twu.edu>
Subject: EBSCO Alert Incident - Service Issue Reported – Multiple Products - 22 September 2020

Investigating - 8 components affected - EBSCO Customer Support has received reports of... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌
EBSCO Alert









Service Issue Reported – Multiple Products

New incident: Investigating

EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Time posted

Sep 22, 14:58 UTC

Components affected


[Image removed by sender. Degraded Performance]

EBSCOhost Research Databases


[Image removed by sender. Degraded Performance]

Full Text Finder


[Image removed by sender. Degraded Performance]

Explora


[Image removed by sender. Degraded Performance]

EBSCO Discovery Service


[Image removed by sender. Degraded Performance]

EBSCO Discovery Service API

...and 3 more components.










View full incident details<http://stspg.io/ybdj1x789g02>









Kindly,
KELSEY KNESS
Electronic Resources Librarian
Collection Management & Resource Services (CMRS)
Texas Woman's University
Denton, TX | kkness at twu.edu<mailto:kkness at twu.edu>



From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of "Schwartz, Larry S" <schwartz at mnstate.edu>
Date: Tuesday, September 22, 2020 at 9:15 AM
To: Kristin Rogers <kerogers at olemiss.edu>, "eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] EBSCO databases sluggishness and timing out

Oh . . . you mean with DATABASES. Never mind. ls.
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Kristin Rogers <kerogers at olemiss.edu>
Sent: Tuesday, September 22, 2020 9:11 AM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: [Eril-l] EBSCO databases sluggishness and timing out

Good Morning,

Has anyone else experienced a sluggishness and timing out this morning?

Thanks,
Kristin


Kristin Rogers

Electronic Resources & Discovery Librarian

Assistant Professor

The University of Mississippi

JD Williams Library

50 Galtney Lott Plz

P.O. Box 1848

University, MS 38677-1848

U.S.A.

O: +1-662-915-3409 | F: +1-662-915-6744
kerogers at olemiss.edu<mailto:kerogers at olemiss.edu> | www.olemiss.edu<https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.olemiss.edu%2F&data=02%7C01%7Cschwartz%40mnstate.edu%7C926bac2bc45743c6728c08d85f015c0a%7C5011c7c60ab446ab9ef4fae74a921a7f%7C0%7C1%7C637363806725415083&sdata=VYBjm6zrvkMFqSOiuxUwDSBEEhQ2C2frmo%2BqOiQRPJ8%3D&reserved=0>
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