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<p class="MsoNormal">Hi Kristin,<o:p></o:p></p>
<p class="MsoNormal">We are experiencing slowness/outages. In case you haven’t seen it (I noticed you sent this before they did), EBSCO notified they’re investigating the issue. Here’s the original Alert from 10am<o:p></o:p></p>
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<b>To: </b>"Kness, Kelsey" <KKness@twu.edu><br>
<b>Subject: </b>EBSCO Alert Incident - Service Issue Reported – Multiple Products - 22 September 2020<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Investigating - 8 components affected - EBSCO Customer Support has received reports of... <o:p></o:p></span></p>
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<h1 align="center" style="margin:0in;text-align:center"><span style="font-size:30.0pt;font-family:"Helvetica Neue";color:#454545;font-weight:normal">EBSCO Alert<o:p></o:p></span></h1>
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<h2 style="margin:0in;line-height:24.0pt;mso-line-height-rule:exactly"><span style="font-family:"Helvetica Neue";color:#454545;font-weight:normal">Service Issue Reported – Multiple Products<o:p></o:p></span></h2>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica Neue";color:#454545">New incident: Investigating</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:black">
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<p class="MsoNormal"><span class="email-body"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545">EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts. Our engineering teams are
currently investigating the issue and we will update this page when more information is available.</span></span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:black">
<o:p></o:p></span></p>
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<h3 style="margin:0in"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545;font-weight:normal">Time posted<o:p></o:p></span></h3>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545">Sep 22, 14:58 UTC</span><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:black">
<o:p></o:p></span></p>
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<h3 style="margin:0in"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545;font-weight:normal">Components affected<o:p></o:p></span></h3>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545">EBSCOhost Research Databases<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545">Full Text Finder<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545">Explora<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#454545">EBSCO Discovery Service<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica Neue";color:#454545">...and 3 more components.
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue";color:black"><a href="http://stspg.io/ybdj1x789g02"><span style="font-size:10.5pt;color:#3E75CF">View full incident details</span></a>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"trebuchet ms",sans-serif;color:black">Kindly,</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#85092A">KELSEY KNESS</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Electronic Resources Librarian</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Collection Management & Resource Services (CMRS)</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Texas Woman's University</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Denton, TX | <a href="mailto:kkness@twu.edu"><span style="color:#0563C1">kkness@twu.edu</span></a></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of "Schwartz, Larry S" <schwartz@mnstate.edu><br>
<b>Date: </b>Tuesday, September 22, 2020 at 9:15 AM<br>
<b>To: </b>Kristin Rogers <kerogers@olemiss.edu>, "eril-l@lists.eril-l.org" <eril-l@lists.eril-l.org><br>
<b>Subject: </b>Re: [Eril-l] EBSCO databases sluggishness and timing out<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Oh . . . you mean with DATABASES. Never mind. ls.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Kristin Rogers <kerogers@olemiss.edu><br>
<b>Sent:</b> Tuesday, September 22, 2020 9:11 AM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] EBSCO databases sluggishness and timing out</span> <o:p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Good Morning,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Has anyone else experienced a sluggishness and timing out this morning?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Kristin<o:p></o:p></span></p>
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<p class="xmsonormal"><a name="x__MailAutoSig"></a><span style="font-size:14.0pt;font-family:"Georgia",serif;color:#142142">Kristin Rogers</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="xmsonormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Electronic Resources & Discovery Librarian</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">O: +1-662-915-3409 | F: +1-662-915-6744</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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