[Eril-l] [External] Re: Access to Springer

Wed Sep 2 08:16:45 PDT 2020

Glad this is sorted out! Upon reporting the access trouble I learned there was a problem with some of our identity services for customers using SAML authentication (Single Sign On systems - such as Shibboleth and Athens). The identity team resolved the problem at about 5pm UK time yesterday. Everyone who experienced trouble yesterday should have access again.

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Mandi Schwarz
Sent: Wednesday, September 2, 2020 11:13 AM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [External] Re: Access to Springer

[External - Use Caution]
Hi all!

I’m happy to report that our access is working again – many thanks again to Melanie for seeing our emails and getting everything sorted out. Hopefully everyone’s access has been similarly restored!

Have a great day!
Mandi

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Heidi Card
Sent: September 1, 2020 10:42 AM
To: Kathleen Folger <kfolger at umich.edu>; Melanie Masserant <Melanie.Masserant at springer.com>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [External] Re: Access to Springer

CAUTION: This email is not from UNBC. Avoid links and attachments.

Hi Melanie,

Thank you and please keep me posted, as we are still unable to access ebooks.

Kind regards,

Heidi

Heidi Card (she/her), MA, MLIS
Access & Discovery Librarian, Collections & Metadata Services
Gumberg Library | Duquesne University
600 Forbes Avenue, Pittsburgh, PA 15282
cardh at duq.edu<mailto:cardh at duq.edu> | 412.396.5233
www.duq.edu/library<https://urldefense.proofpoint.com/v2/url?u=https-3A__na01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.duq.edu-252Flibrary-26data-3D02-257C01-257C-257Ce13e7b8b1e714bd119ac08d61e4712cc-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C636729687933799303-26sdata-3DybuuCRW9rR7EdLRQHY-252FMZ1J-252F5COPPmkMUe6G5F7pD0M-253D-26reserved-3D0&d=DwMGaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=J6cTA2cziCPhKbswV0F3IEHFFQMp2hh_xoZ7UlAStUM&s=lcJe62PQy2xff4rdnBwL3rQCaNJnojHrXvhCNmitSj8&e=>

From: Kathleen Folger <kfolger at umich.edu<mailto:kfolger at umich.edu>>
Sent: Tuesday, September 1, 2020 1:39 PM
To: Melanie Masserant <Melanie.Masserant at springer.com<mailto:Melanie.Masserant at springer.com>>
Cc: Heidi Card <cardh at duq.edu<mailto:cardh at duq.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [External] Re: Access to Springer

Hi Melanie,

Thanks for reaching out! Our problem seems to be resolved -- access looks to be back to normal.

-Kathleen
_________________________________________
Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu<mailto:kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?

On Tue, Sep 1, 2020 at 12:57 PM Melanie Masserant <Melanie.Masserant at springer.com<mailto:Melanie.Masserant at springer.com>> wrote:
Hello Kathleen, Heidi & Mandi,

I contacted our platforms group after I saw what you reported here. We’re working on fixing this, so feel free to reach out to me directly if you have any more issues.

Thank you,
Melanie

Melanie Masserant
Account Development Manager

Springer Nature
1 New York Plaza, 1 FDR Dr.| New York, NY 10004
T (212)460-1678 M (646) 771-0659
Melanie.masserant at springernature.com<mailto:Melanie.masserant at springernature.com>
www.springernature.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.springernature.com-252F-26data-3D02-257C01-257Ccardh-2540duq.edu-257C6d6cfbe92a644795419008d84e9dea49-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C637345787443605291-26sdata-3DvwGZPGjYJVnk43SnzJFm3LZ-252BxSWq70Z8AayImOrTJI8-253D-26reserved-3D0&d=DwMGaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=J6cTA2cziCPhKbswV0F3IEHFFQMp2hh_xoZ7UlAStUM&s=XxWxAxjC6FmstEvySDH2mrIjawyWIb80yb-rvEaGPG0&e=>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Kathleen Folger
Sent: Tuesday, September 1, 2020 12:51 PM
To: Heidi Card
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [External] Re: Access to Springer

[External - Use Caution]
Our problem now seems to be resolved - we're able to access content to which we are entitled.

-Kathleen
_________________________________________
Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu<mailto:kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?

On Tue, Sep 1, 2020 at 12:49 PM Heidi Card <cardh at duq.edu<mailto:cardh at duq.edu>> wrote:
Hi Mandi & Kathleen,

I’m having the same issue – I emailed Springer and called (which was not helpful). Please keep us posted if you hear anything.

Thanks,

Heidi

Heidi Card (she/her), MA, MLIS
Access & Discovery Librarian, Collections & Metadata Services
Gumberg Library | Duquesne University
cardh at duq.edu<mailto:cardh at duq.edu> | 412.396.5233
www.duq.edu/library<https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Furldefense.proofpoint.com-252Fv2-252Furl-253Fu-253Dhttps-2D3A-5F-5Fna01.safelinks.protection.outlook.com-5F-2D3Furl-2D3Dhttp-2D253A-2D252F-2D252Fwww.duq.edu-2D252Flibrary-2D26data-2D3D02-2D257C01-2D257C-2D257Ce13e7b8b1e714bd119ac08d61e4712cc-2D257C12c44311cf844e4195c38df690b1eb61-2D257C0-2D257C0-2D257C636729687933799303-2D26sdata-2D3DybuuCRW9rR7EdLRQHY-2D252FMZ1J-2D252F5COPPmkMUe6G5F7pD0M-2D253D-2D26reserved-2D3D0-2526d-253DDwMFaQ-2526c-253Dvh6FgFnduejNhPPD0fl-5FyRaSfZy8CWbWnIf4XJhSqx8-2526r-253DR0NdmGUClGItat8Tlq3-5FY-5FLtDkfwavluYEsmAMZFlSh5FGTVgXM2-2DeQk6FsVm0FC-2526m-253Dzb14Jl4nBnajclLD0DEzufEqq9-2DeR3o3k0nrinv0-5FQQ-2526s-253DNHSEDDJD50oktauX-5FRoZzKo6A6gu4LYzQx5qJknZ2jM-2526e-253D-26data-3D02-257C01-257Ccardh-2540duq.edu-257C6d6cfbe92a644795419008d84e9dea49-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C637345787443605291-26sdata-3DkFAVkRvf1wOmNC2Q5xCqgpRSxw59xEbXw-252Bn-252BwmXlt9Y-253D-26reserved-3D0&d=DwMGaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=J6cTA2cziCPhKbswV0F3IEHFFQMp2hh_xoZ7UlAStUM&s=wB4GY0pFnwsOK5La7Eh1YuwtHDBfLgw74YZFYrw0hiQ&e=>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Kathleen Folger
Sent: Tuesday, September 1, 2020 11:14 AM
To: Mandi Schwarz <Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [External] Re: [Eril-l] Access to Springer

Hi Mandi,

Yes, we just got a report of the same problem. It looks like we'll have access as normal but, when trying to access content we've purchased, we're being asked for payment.

-Kathleen
_________________________________________
Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu<mailto:kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?

On Tue, Sep 1, 2020 at 11:08 AM Mandi Schwarz <Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>> wrote:
Hi all!

It appears that Springer has revoked all of our access at some level – if I run a search on SpringerLink and exclude preview-only content I am getting the expected results, but if I go to the article, the “Download PDF” button at the top right is missing, and below the abstract I see the message “This is a preview of subscription content, log in to check access.” An article that I was able to access last week is now inaccessible. This is unacceptable at any time, but is especially distressing at the beginning of September.

Is anyone else seeing this as well?

Thanks!
Mandi

Mandi Schwarz
Library Technical Assistant – Electronic Resources | 250-960-6455 | Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca> | she/her
University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9
Proud member of CUPE3799
Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.

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