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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060">Glad this is sorted out! Upon reporting the access trouble I learned there was a problem with some of our identity services for customers using SAML authentication
(Single Sign On systems - such as Shibboleth and Athens). The identity team resolved the problem at about 5pm UK time yesterday. Everyone who experienced trouble yesterday should have access again.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Mandi Schwarz<br>
<b>Sent:</b> Wednesday, September 2, 2020 11:13 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Access to Springer<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p style="background:#FFEB9C;border:none;padding:0in"><b><span lang="EN-CA" style="color:black">[External - Use Caution]</span></b><span lang="EN-CA">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi all!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I’m happy to report that our access is working again – many thanks again to Melanie for seeing our emails and getting everything sorted out. Hopefully everyone’s
access has been similarly restored!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Have a great day!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Mandi<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Heidi Card<br>
<b>Sent:</b> September 1, 2020 10:42 AM<br>
<b>To:</b> Kathleen Folger <kfolger@umich.edu>; Melanie Masserant <Melanie.Masserant@springer.com><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Access to Springer<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">CAUTION: </span>
</b><span style="font-family:"Arial","sans-serif"">This email is not from UNBC. Avoid links and attachments.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Hi Melanie,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Thank you and please keep me posted, as we are still unable to access ebooks.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Kind regards,
<o:p></o:p></span></p>
<div style="border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Heidi <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri","sans-serif"">Heidi Card
</span></b><span style="font-family:"Calibri","sans-serif"">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri","sans-serif"">Access & Discovery Librarian</span></i><span style="font-family:"Calibri","sans-serif"">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-family:"Calibri","sans-serif""><a href="mailto:cardh@duq.edu"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F4E79"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__na01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.duq.edu-252Flibrary-26data-3D02-257C01-257C-257Ce13e7b8b1e714bd119ac08d61e4712cc-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C636729687933799303-26sdata-3DybuuCRW9rR7EdLRQHY-252FMZ1J-252F5COPPmkMUe6G5F7pD0M-253D-26reserved-3D0&d=DwMGaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=J6cTA2cziCPhKbswV0F3IEHFFQMp2hh_xoZ7UlAStUM&s=lcJe62PQy2xff4rdnBwL3rQCaNJnojHrXvhCNmitSj8&e="><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Kathleen Folger <<a href="mailto:kfolger@umich.edu">kfolger@umich.edu</a>>
<br>
<b>Sent:</b> Tuesday, September 1, 2020 1:39 PM<br>
<b>To:</b> Melanie Masserant <<a href="mailto:Melanie.Masserant@springer.com">Melanie.Masserant@springer.com</a>><br>
<b>Cc:</b> Heidi Card <<a href="mailto:cardh@duq.edu">cardh@duq.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org">
eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Access to Springer<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi Melanie, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Thanks for reaching out! Our problem seems to be resolved -- access looks to be back to normal. <o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Kathleen<br clear="all">
<o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="background:white">_________________________________________<br>
Kathleen M. Folger, Electronic Resources Officer<br>
University of Michigan Library<br>
312 Hatcher North<br>
Ann Arbor, MI 48109-1190<br>
V:(734) 764-9375<br>
F:(734) 764-0259<br>
<a href="mailto:kfolger@umich.edu" target="_blank">kfolger@umich.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">My pronouns are she, her, hers – what are yours? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Sep 1, 2020 at 12:57 PM Melanie Masserant <<a href="mailto:Melanie.Masserant@springer.com">Melanie.Masserant@springer.com</a>> wrote:<o:p></o:p></p>
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<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hello Kathleen, Heidi & Mandi,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I contacted our platforms group after I saw what you reported here. We’re working on fixing this,
so feel free to reach out to me directly if you have any more issues. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Melanie</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Melanie Masserant</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Account Development Manager</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#002060">Springer</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#333333">
</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:red">Nature</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1 New York Plaza, 1 FDR Dr.| New York, NY 10004</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">T (212)460-1678 M (646) 771-0659</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:Melanie.masserant@springernature.com" target="_blank">Melanie.masserant@springernature.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.springernature.com-252F-26data-3D02-257C01-257Ccardh-2540duq.edu-257C6d6cfbe92a644795419008d84e9dea49-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C637345787443605291-26sdata-3DvwGZPGjYJVnk43SnzJFm3LZ-252BxSWq70Z8AayImOrTJI8-253D-26reserved-3D0&d=DwMGaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=J6cTA2cziCPhKbswV0F3IEHFFQMp2hh_xoZ7UlAStUM&s=XxWxAxjC6FmstEvySDH2mrIjawyWIb80yb-rvEaGPG0&e=" target="_blank">www.springernature.com</a><u>
</u></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Kathleen Folger<br>
<b>Sent:</b> Tuesday, September 1, 2020 12:51 PM<br>
<b>To:</b> Heidi Card<br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Access to Springer</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<p style="background:#FFEB9C"><b><span style="color:black">[External - Use Caution]</span></b>
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Our problem now seems to be resolved - we're able to access content to which we are entitled.
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-Kathleen<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="background:white">_________________________________________<br>
Kathleen M. Folger, Electronic Resources Officer<br>
University of Michigan Library<br>
312 Hatcher North<br>
Ann Arbor, MI 48109-1190<br>
V:(734) 764-9375<br>
F:(734) 764-0259<br>
<a href="mailto:kfolger@umich.edu" target="_blank">kfolger@umich.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">My pronouns are she, her, hers – what are yours?
<o:p></o:p></p>
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</div>
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</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Sep 1, 2020 at 12:49 PM Heidi Card <<a href="mailto:cardh@duq.edu" target="_blank">cardh@duq.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Hi Mandi & Kathleen,
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">I’m having the same issue – I emailed Springer and called (which was not helpful). Please keep us posted if you hear anything.
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Thanks,
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Heidi</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt;font-family:"Calibri","sans-serif"">Heidi Card
</span></b><span style="font-family:"Calibri","sans-serif"">(she/her),<b> MA, MLIS</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Calibri","sans-serif"">Access & Discovery Librarian</span></i><span style="font-family:"Calibri","sans-serif"">,
<b>Collections & Metadata Services</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif";color:#2F5496">Gumberg Library | Duquesne University<span style="background:#FAFAFA"><br>
</span></span><span style="font-family:"Calibri","sans-serif""><a href="mailto:cardh@duq.edu" target="_blank"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif";color:#1F4E79"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Furldefense.proofpoint.com-252Fv2-252Furl-253Fu-253Dhttps-2D3A-5F-5Fna01.safelinks.protection.outlook.com-5F-2D3Furl-2D3Dhttp-2D253A-2D252F-2D252Fwww.duq.edu-2D252Flibrary-2D26data-2D3D02-2D257C01-2D257C-2D257Ce13e7b8b1e714bd119ac08d61e4712cc-2D257C12c44311cf844e4195c38df690b1eb61-2D257C0-2D257C0-2D257C636729687933799303-2D26sdata-2D3DybuuCRW9rR7EdLRQHY-2D252FMZ1J-2D252F5COPPmkMUe6G5F7pD0M-2D253D-2D26reserved-2D3D0-2526d-253DDwMFaQ-2526c-253Dvh6FgFnduejNhPPD0fl-5FyRaSfZy8CWbWnIf4XJhSqx8-2526r-253DR0NdmGUClGItat8Tlq3-5FY-5FLtDkfwavluYEsmAMZFlSh5FGTVgXM2-2DeQk6FsVm0FC-2526m-253Dzb14Jl4nBnajclLD0DEzufEqq9-2DeR3o3k0nrinv0-5FQQ-2526s-253DNHSEDDJD50oktauX-5FRoZzKo6A6gu4LYzQx5qJknZ2jM-2526e-253D-26data-3D02-257C01-257Ccardh-2540duq.edu-257C6d6cfbe92a644795419008d84e9dea49-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C637345787443605291-26sdata-3DkFAVkRvf1wOmNC2Q5xCqgpRSxw59xEbXw-252Bn-252BwmXlt9Y-253D-26reserved-3D0&d=DwMGaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=J6cTA2cziCPhKbswV0F3IEHFFQMp2hh_xoZ7UlAStUM&s=wB4GY0pFnwsOK5La7Eh1YuwtHDBfLgw74YZFYrw0hiQ&e=" target="_blank"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Kathleen Folger<br>
<b>Sent:</b> Tuesday, September 1, 2020 11:14 AM<br>
<b>To:</b> Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [External] Re: [Eril-l] Access to Springer</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi Mandi,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Yes, we just got a report of the same problem. It looks like we'll have access as normal but, when trying to access content we've purchased, we're being asked for payment.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-Kathleen<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="background:white">_________________________________________<br>
Kathleen M. Folger, Electronic Resources Officer<br>
University of Michigan Library<br>
312 Hatcher North<br>
Ann Arbor, MI 48109-1190<br>
V:(734) 764-9375<br>
F:(734) 764-0259<br>
<a href="mailto:kfolger@umich.edu" target="_blank">kfolger@umich.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">My pronouns are she, her, hers – what are yours?
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Sep 1, 2020 at 11:08 AM Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Hi all!</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">It appears that Springer has revoked all of our access at some level – if I run a search on SpringerLink and exclude preview-only content I am getting the expected
results, but if I go to the article, the “Download PDF” button at the top right is missing, and below the abstract I see the message “This is a preview of subscription content, log in to check access.” An article that I was able to access last week is now
inaccessible. This is unacceptable at any time, but is especially distressing at the beginning of September.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Is anyone else seeing this as well?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Thanks!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Mandi</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mandi Schwarz<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Library Technical Assistant – Electronic Resources | 250-960-6455 |
<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a> | she/her</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Proud member of CUPE3799</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-CA" style="font-size:10.0pt">Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.</span></i><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
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