[Eril-l] [External] Re: Access to Springer

[Kathleen Folger]

Our problem now seems to be resolved - we're able to access content to
which we are entitled.

-Kathleen
_________________________________________
Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu
<kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?


On Tue, Sep 1, 2020 at 12:49 PM Heidi Card <cardh at duq.edu> wrote:

> Hi Mandi & Kathleen,
>
>
>
> I’m having the same issue – I emailed Springer and called (which was not
> helpful). Please keep us posted if you hear anything.
>
>
>
>
>
> Thanks,
>
>
>
> Heidi
>
>
>
>
>
> *Heidi Card *(she/her),* MA, MLIS*
>
> *Access & Discovery Librarian*, *Collections & Metadata Services*
>
> Gumberg Library | Duquesne University
> cardh at duq.edu | 412.396.5233
>
> www.duq.edu/library
> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7C%7Ce13e7b8b1e714bd119ac08d61e4712cc%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C636729687933799303&sdata=ybuuCRW9rR7EdLRQHY%2FMZ1J%2F5COPPmkMUe6G5F7pD0M%3D&reserved=0>
>
>
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>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Kathleen
> Folger
> *Sent:* Tuesday, September 1, 2020 11:14 AM
> *To:* Mandi Schwarz <Mandi.Schwarz at unbc.ca>
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* [External] Re: [Eril-l] Access to Springer
>
>
>
> Hi Mandi,
>
>
>
> Yes, we just got a report of the same problem. It looks like we'll have
> access as normal but, when trying to access content we've purchased, we're
> being asked for payment.
>
>
>
> -Kathleen
>
> _________________________________________
> Kathleen M. Folger, Electronic Resources Officer
> University of Michigan Library
> 312 Hatcher North
> Ann Arbor, MI 48109-1190
> V:(734) 764-9375
> F:(734) 764-0259
> kfolger at umich.edu
>
>
>
> My pronouns are she, her, hers – what are yours?
>
>
>
>
>
> On Tue, Sep 1, 2020 at 11:08 AM Mandi Schwarz <Mandi.Schwarz at unbc.ca>
> wrote:
>
> Hi all!
>
>
>
> It appears that Springer has revoked all of our access at some level – if
> I run a search on SpringerLink and exclude preview-only content I am
> getting the expected results, but if I go to the article, the “Download
> PDF” button at the top right is missing, and below the abstract I see the
> message “This is a preview of subscription content, log in to check
> access.” An article that I was able to access last week is now
> inaccessible. This is unacceptable at any time, but is especially
> distressing at the beginning of September.
>
>
>
> Is anyone else seeing this as well?
>
>
>
> Thanks!
>
> Mandi
>
>
>
> Mandi Schwarz
>
> Library Technical Assistant – Electronic Resources | 250-960-6455 |
> Mandi.Schwarz at unbc.ca | she/her
>
> University of Northern British Columbia | 3333 University Way; Prince
> George, BC; V2N4Z9
>
> Proud member of CUPE3799
>
> *Gratefully acknowledging that we live and work in the unceded traditional
> territory of the Lheidli T’enneh.*
>
>
>
>
>
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