[Eril-l] [External] Re: Access to Springer

Heidi Card cardh at duq.edu
Tue Sep 1 09:49:01 PDT 2020

Hi Mandi & Kathleen,

I’m having the same issue – I emailed Springer and called (which was not helpful). Please keep us posted if you hear anything.



Heidi Card (she/her), MA, MLIS
Access & Discovery Librarian, Collections & Metadata Services
Gumberg Library | Duquesne University
cardh at duq.edu<mailto:cardh at duq.edu> | 412.396.5233

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Kathleen Folger
Sent: Tuesday, September 1, 2020 11:14 AM
To: Mandi Schwarz <Mandi.Schwarz at unbc.ca>
Cc: eril-l at lists.eril-l.org
Subject: [External] Re: [Eril-l] Access to Springer

Hi Mandi,

Yes, we just got a report of the same problem. It looks like we'll have access as normal but, when trying to access content we've purchased, we're being asked for payment.

Kathleen M. Folger, Electronic Resources Officer
University of Michigan Library
312 Hatcher North
Ann Arbor, MI 48109-1190
V:(734) 764-9375
F:(734) 764-0259
kfolger at umich.edu<mailto:kfolger at umich.edu>

My pronouns are she, her, hers – what are yours?

On Tue, Sep 1, 2020 at 11:08 AM Mandi Schwarz <Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>> wrote:
Hi all!

It appears that Springer has revoked all of our access at some level – if I run a search on SpringerLink and exclude preview-only content I am getting the expected results, but if I go to the article, the “Download PDF” button at the top right is missing, and below the abstract I see the message “This is a preview of subscription content, log in to check access.” An article that I was able to access last week is now inaccessible. This is unacceptable at any time, but is especially distressing at the beginning of September.

Is anyone else seeing this as well?


Mandi Schwarz
Library Technical Assistant – Electronic Resources | 250-960-6455 | Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca> | she/her
University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9
Proud member of CUPE3799
Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.

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