[Eril-l] Ebooks, proxies, and the need to clear cookies/cache

[Jenn Brown]

I second Diane's comment! We switched from WAM to EZProxy, and it has been a dream not to have to restart WAM or clear cache & cookies multiple times a day!

Jenn

Jennifer Everson Brown
Electronic Resources Access & Discovery Manager
303-871-3447
Jennifer.e.brown at du.edu<mailto:Jennifer.e.brown at du.edu>
Pronouns: she/her/hers
https://secretstaplers.tumblr.com/

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Diane Westerfield
Sent: Wednesday, November 11, 2020 3:38 PM
To: Harper, Cynthia <charper at vts.edu>; eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Ebooks, proxies, and the need to clear cookies/cache

We always had that problem with WAM proxy. It's much less severe with EZProxy. We have OCLC-hosted EZProxy, and in general it's worked a lot better than WAM.

Diane Westerfield, Electronic Resources & Serials Librarian
Colorado College, Tutt Library
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661



From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Harper, Cynthia
Sent: Wednesday, November 11, 2020 3:36 PM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Ebooks, proxies, and the need to clear cookies/cache

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Hi.  We use ebooks, primarily EBSCO and Proquest, and primarily with III WAM as our proxy. I've known for some time that it might be technically better not to use the proxy, but to only use the EBSCO personal login, but we have continued to use the proxy because we don't want to have multiple authentication methods - we want to keep things as simple as possible for our users.

Have you noticed an increased frequency of the need for clearing cookies and cache to correct ebook problems? We definitely have, but theat coud just because we are having more use of our ebooks, and more ebooks with restrictive numbers of copies.
And I think this is primarily with EBSCO, but I'm not sure?

Have you experienced the need to clear cookies and cache even when you aren't using a proxy?

Have you experienced a problem with other vendors too?

Does anyone have any observations or insight into this problem?

Cindy Harper
Electronic Services and Periodicals Librarian
Virginia Theological Seminary, Box 159
3737 Seminary Road
Alexandria, VA 22304
charper at vts.edu<mailto:charper at vts.edu>
(703)461-1794

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