[Eril-l] Flowchart or other document for troubleshooting remote access

[Melissa Belvadi]

The appendix included with this article makes for a very nice checklist:

Lindsey Lowry (2020) Where Do Our Problems Lie?: Comparing Rates of
E-Access Problems Across Three Research Institutions, Serials Review, 46:1,
26-36, DOI: 10.1080/00987913.2020.1733173


Melissa Belvadi
mbelvadi at upei.ca 902-566-0581


On Tue, May 19, 2020 at 8:58 PM Mandi Schwarz <Mandi.Schwarz at unbc.ca> wrote:

> Hi Linda,
>
>
>
> I recently took an extended medical leave, and trained two of my coworkers
> to fill in while I was away. I’ve attached a PDF printed from my
> documentation on Sharepoint (TroubleshootingCommonErrors); note that some
> of the links reference other pages on our Sharepoint site and therefore
> won’t work, but there are also links to Ex Libris documentation. I’ve also
> attached my flowchart for troubleshooting OpenURL errors, and a diagram
> showing how our e-resources fit together. If you also handle EZProxy, I
> have a quick guide to our setup on Google docs:
> https://docs.google.com/document/d/1hDGer07RyC62zR4Zo0B75XTPu1ZD25CtP1XG4R9pRa4/edit?usp=sharing
> and have also attached my documentation for EZProxy problems. (At some
> point, once the world settles in to the new normal, I’ll be working with
> OCLC to develop a webinar regarding training staff to manage EZProxy.)
>
>
>
> My coworkers found all of these to be useful while I was away, and it
> covered every problem that came in.
>
>
>
> I hope this helps! I’m always happy to answer questions :)
>
>
>
> I know that other folks also have some excellent documentation, so I am
> interested to see what others can share.
>
>
>
> Wishing you a speedy and complication-free recovery!
>
> Mandi
>
>
>
> Mandi Schwarz
>
> Library Technical Assistant – Electronic Resources | 250-960-6455 |
> Mandi.Schwarz at unbc.ca | she/her
>
> University of Northern British Columbia | 3333 University Way; Prince
> George, BC; V2N4Z9
>
> Proud member of CUPE3799
>
> *Gratefully acknowledging that we live and work in the unceded traditional
> territory of the Lheidli T’enneh.*
>
>
>
>
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Divan,
> Linda A
> *Sent:* May 19, 2020 12:27 PM
> *To:* eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Flowchart or other document for troubleshooting
> remote access
>
>
>
> *CAUTION: *This email originated from a source outside of UNBC. Please
> use caution when responding, forwarding, or opening links or attachments.
> If it appears to be from a UNBC username, it is not; please delete it. If
> you have questions, contact the UNBC IT Service Desk.
>
> I'm preparing for several weeks of medical leave, and one of my
> responsibilities is troubleshooting and fixing (if possible) remote access
> issues.
>
>
>
> Does someone have a flowchart or checklist showing possible steps for this
> process? I thought I'd ask before trying to create one myself, because I
> think it's likely someone has already done this.  I have a basic idea for
> beginning (try to reproduce the problem, see what kind of error message you
> get) but am having trouble with next steps.
>
>
>
> Thanks for any suggestions on how to document this process so that someone
> else could at least have an idea of what to do if a problem arises.
>
>
>
>
>
>
>
>
> Linda Divan
> Library Systems Co-ordinator
> Centennial Library
> Cedarville University
> 251 N. Main St.
> Cedarville, OH  45314
>
> 937-766-7843
> divanl at cedarville.edu
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