[Eril-l] Flowchart or other document for troubleshooting remote access

[Mandi Schwarz]

Hi Linda,

I recently took an extended medical leave, and trained two of my coworkers to fill in while I was away. I’ve attached a PDF printed from my documentation on Sharepoint (TroubleshootingCommonErrors); note that some of the links reference other pages on our Sharepoint site and therefore won’t work, but there are also links to Ex Libris documentation. I’ve also attached my flowchart for troubleshooting OpenURL errors, and a diagram showing how our e-resources fit together. If you also handle EZProxy, I have a quick guide to our setup on Google docs: https://docs.google.com/document/d/1hDGer07RyC62zR4Zo0B75XTPu1ZD25CtP1XG4R9pRa4/edit?usp=sharing and have also attached my documentation for EZProxy problems. (At some point, once the world settles in to the new normal, I’ll be working with OCLC to develop a webinar regarding training staff to manage EZProxy.)

My coworkers found all of these to be useful while I was away, and it covered every problem that came in.

I hope this helps! I’m always happy to answer questions :)

I know that other folks also have some excellent documentation, so I am interested to see what others can share.

Wishing you a speedy and complication-free recovery!
Mandi

Mandi Schwarz
Library Technical Assistant – Electronic Resources | 250-960-6455 | Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca> | she/her
University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9
Proud member of CUPE3799
Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.





From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Divan, Linda A
Sent: May 19, 2020 12:27 PM
To: eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Subject: [Eril-l] Flowchart or other document for troubleshooting remote access

CAUTION: This email originated from a source outside of UNBC. Please use caution when responding, forwarding, or opening links or attachments. If it appears to be from a UNBC username, it is not; please delete it. If you have questions, contact the UNBC IT Service Desk.

I'm preparing for several weeks of medical leave, and one of my responsibilities is troubleshooting and fixing (if possible) remote access issues.

Does someone have a flowchart or checklist showing possible steps for this process? I thought I'd ask before trying to create one myself, because I think it's likely someone has already done this.  I have a basic idea for beginning (try to reproduce the problem, see what kind of error message you get) but am having trouble with next steps.

Thanks for any suggestions on how to document this process so that someone else could at least have an idea of what to do if a problem arises.




Linda Divan
Library Systems Co-ordinator
Centennial Library
Cedarville University
251 N. Main St.
Cedarville, OH  45314

937-766-7843
divanl at cedarville.edu<mailto:divanl at cedarville.edu>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20200519/9a070ef5/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: TroubleshootingOpenURLs.pdf
Type: application/pdf
Size: 447480 bytes
Desc: TroubleshootingOpenURLs.pdf
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20200519/9a070ef5/attachment.pdf>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: TroubleshootingCommonErrors.pdf
Type: application/pdf
Size: 283718 bytes
Desc: TroubleshootingCommonErrors.pdf
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20200519/9a070ef5/attachment-0001.pdf>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: E-resourcePuzzle.pdf
Type: application/pdf
Size: 294288 bytes
Desc: E-resourcePuzzle.pdf
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20200519/9a070ef5/attachment-0002.pdf>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: TroubleshootingEZProxyProblems.pdf
Type: application/pdf
Size: 380454 bytes
Desc: TroubleshootingEZProxyProblems.pdf
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20200519/9a070ef5/attachment-0003.pdf>