<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">The appendix included with this article makes for a very nice checklist:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Lindsey Lowry (2020) Where Do Our Problems Lie?: Comparing Rates of E-Access Problems Across Three Research Institutions, Serials Review, 46:1, 26-36, DOI: 10.1080/00987913.2020.1733173<br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Melissa Belvadi<div><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 902-566-0581</div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 19, 2020 at 8:58 PM Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca">Mandi.Schwarz@unbc.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Hi Linda,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">I recently took an extended medical leave, and trained two of my coworkers to fill in while I was away. I’ve attached a PDF printed from my documentation
on Sharepoint (TroubleshootingCommonErrors); note that some of the links reference other pages on our Sharepoint site and therefore won’t work, but there are also links to Ex Libris documentation. I’ve also attached my flowchart for troubleshooting OpenURL
errors, and a diagram showing how our e-resources fit together. If you also handle EZProxy, I have a quick guide to our setup on Google docs:
<a href="https://docs.google.com/document/d/1hDGer07RyC62zR4Zo0B75XTPu1ZD25CtP1XG4R9pRa4/edit?usp=sharing" target="_blank">
https://docs.google.com/document/d/1hDGer07RyC62zR4Zo0B75XTPu1ZD25CtP1XG4R9pRa4/edit?usp=sharing</a> and have also attached my documentation for EZProxy problems. (At some point, once the world settles in to the new normal, I’ll be working with OCLC to develop
a webinar regarding training staff to manage EZProxy.)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">My coworkers found all of these to be useful while I was away, and it covered every problem that came in.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">I hope this helps! I’m always happy to answer questions :)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">I know that other folks also have some excellent documentation, so I am interested to see what others can share.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Wishing you a speedy and complication-free recovery!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Mandi<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif">Mandi Schwarz</span><span lang="EN-US" style="font-size:9pt;font-family:Calibri,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9pt;font-family:Calibri,sans-serif">Library Technical Assistant – Electronic Resources | 250-960-6455 |
<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a> | she/her<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9pt;font-family:Calibri,sans-serif">University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9pt;font-family:Calibri,sans-serif">Proud member of CUPE3799<u></u><u></u></span></p>
<p class="MsoNormal"><i><span style="font-size:10pt;font-family:Calibri,sans-serif">Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.</span></i><i><span style="font-size:10pt;font-family:Calibri,sans-serif"><u></u><u></u></span></i></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Divan, Linda A<br>
<b>Sent:</b> May 19, 2020 12:27 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Flowchart or other document for troubleshooting remote access<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">CAUTION:
</span></b><span style="font-family:Arial,sans-serif">This email originated from a source outside of UNBC. Please use caution when responding, forwarding, or opening links or attachments. If it appears to be from a UNBC username, it is not; please delete
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">I'm preparing for several weeks of medical leave, and one of my responsibilities is troubleshooting and fixing (if possible) remote access issues. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Does someone have a flowchart or checklist showing possible steps for this process? I thought I'd ask before trying to create one myself, because I think it's likely someone has already
done this. I have a basic idea for beginning (try to reproduce the problem, see what kind of error message you get) but am having trouble with next steps.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">Thanks for any suggestions on how to document this process so that someone else could at least have an idea of what to do if a problem arises. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif">Linda Divan<br>
Library Systems Co-ordinator<br>
Centennial Library<br>
Cedarville University<br>
251 N. Main St.<br>
Cedarville, OH 45314<br>
<br>
937-766-7843<br>
<a href="mailto:divanl@cedarville.edu" target="_blank">divanl@cedarville.edu</a></span><u></u><u></u></p>
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