[Eril-l] Kanopy Request Form Not Appearing

[Vanessa Gamet]

Hi Courtney, Tim,

Thank you for your patience on this, we're working hard to get this fixed
and I'll let you know as soon as it's back up and running.

Speak soon and I hope everyone is staying healthy and safe!

Yours,
Vanessa

[image: photo] <https://www.kanopy.com/>
*Vanessa Gamet, MLIS *
Sales Director,  Kanopy

206-495-5982 |  vanessa.gamet at kanopy.com


> From: Courtney F <court1824 at gmail.com>
> Date: Wed, Mar 25, 2020 at 12:33 PM
> Subject: Re: [Eril-l] Kanopy Request Form Not Appearing
> To: Timothy Streasick <streatim at umich.edu>
> Cc: ERIL-L <eril-l at lists.eril-l.org>
>
>
> I contacted Kanopy support about this same issue 2 days ago and still have
> not received a response.  I haven't been able to pay for access to the
> video in question, either.
>
> ~Courtney F.
>
>
> On Wed, Mar 25, 2020 at 12:15 PM Timothy Streasick <streatim at umich.edu>
> wrote:
>
>> Greetings all!
>>
>> Out library is not using the PDA model on Kanopy, so we've been reliant
>> on the request forms that display when a video is not accessible. I just
>> noticed that for our university, this request form is no longer appearing
>> when users go to the video's page; instead, a play button appears (implying
>> there may be access) that, when clicked, displays this error message:
>> "No access attributes can be found for the specified node (PDA access,
>> license or special authorization) => playback blocked. (Err:
>> PLAYER_ERR_NO_ACCESS_ATTRIBUTES) "
>>
>> I was able to confirm that the videos were not displaying in search
>> results as accessible, so it's potentially unlikely that our users are
>> finding these in great numbers, but I wanted to reach out on the listserv
>> and see if anyone else was having this issue.
>>
>> Thanks!
>> - Tim
>>
>> --
>> *Tim Streasick*
>> *Electronic Resources Specialist*
>> *JASS Selector*
>> Mardigian Library
>> UM-Dearborn
>> Ph: 313-593-5567
>> streatim at umich.edu
>> http://library.umd.umich.edu
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
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