[Eril-l] Kanopy Request Form Not Appearing

[Courtney F]

I contacted Kanopy support about this same issue 2 days ago and still have
not received a response.  I haven't been able to pay for access to the
video in question, either.

~Courtney F.


On Wed, Mar 25, 2020 at 12:15 PM Timothy Streasick <streatim at umich.edu>
wrote:

> Greetings all!
>
> Out library is not using the PDA model on Kanopy, so we've been reliant on
> the request forms that display when a video is not accessible. I just
> noticed that for our university, this request form is no longer appearing
> when users go to the video's page; instead, a play button appears (implying
> there may be access) that, when clicked, displays this error message:
> "No access attributes can be found for the specified node (PDA access,
> license or special authorization) => playback blocked. (Err:
> PLAYER_ERR_NO_ACCESS_ATTRIBUTES) "
>
> I was able to confirm that the videos were not displaying in search
> results as accessible, so it's potentially unlikely that our users are
> finding these in great numbers, but I wanted to reach out on the listserv
> and see if anyone else was having this issue.
>
> Thanks!
> - Tim
>
> --
> *Tim Streasick*
> *Electronic Resources Specialist*
> *JASS Selector*
> Mardigian Library
> UM-Dearborn
> Ph: 313-593-5567
> streatim at umich.edu
> http://library.umd.umich.edu
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>
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