[Eril-l] Kanopy Request Form Not Appearing

[Vanessa Gamet]

Hi Everyone,


I'm happy to say that the request form is back up and running; it was our
product team's highest priority.


Kanopy is seeing an incredible influx of support requests and while we're
working hard to field them in a timely manner, we're a bit behind
obviously, so thank you again for your patience and apologies for the
inconvenience during this outage- we realize that you're also experiencing
an influx of requests on your side of things, too.


Yours,

Vanessa


[image: photo] <https://www.kanopy.com/>
*Vanessa Gamet, MLIS *
Sales Director,  Kanopy

206-495-5982 |  vanessa.gamet at kanopy.com


On Wed, Mar 25, 2020 at 3:24 PM Vanessa Gamet <vanessa.gamet at kanopy.com>
wrote:

> Hi Courtney, Tim,
>
> Thank you for your patience on this, we're working hard to get this fixed
> and I'll let you know as soon as it's back up and running.
>
> Speak soon and I hope everyone is staying healthy and safe!
>
> Yours,
> Vanessa
>
> [image: photo] <https://www.kanopy.com/>
> *Vanessa Gamet, MLIS *
> Sales Director,  Kanopy
>
> 206-495-5982 |  vanessa.gamet at kanopy.com
>
>
>> From: Courtney F <court1824 at gmail.com>
>> Date: Wed, Mar 25, 2020 at 12:33 PM
>> Subject: Re: [Eril-l] Kanopy Request Form Not Appearing
>> To: Timothy Streasick <streatim at umich.edu>
>> Cc: ERIL-L <eril-l at lists.eril-l.org>
>>
>>
>> I contacted Kanopy support about this same issue 2 days ago and still
>> have not received a response.  I haven't been able to pay for access to the
>> video in question, either.
>>
>> ~Courtney F.
>>
>>
>> On Wed, Mar 25, 2020 at 12:15 PM Timothy Streasick <streatim at umich.edu>
>> wrote:
>>
>>> Greetings all!
>>>
>>> Out library is not using the PDA model on Kanopy, so we've been reliant
>>> on the request forms that display when a video is not accessible. I just
>>> noticed that for our university, this request form is no longer appearing
>>> when users go to the video's page; instead, a play button appears (implying
>>> there may be access) that, when clicked, displays this error message:
>>> "No access attributes can be found for the specified node (PDA access,
>>> license or special authorization) => playback blocked. (Err:
>>> PLAYER_ERR_NO_ACCESS_ATTRIBUTES) "
>>>
>>> I was able to confirm that the videos were not displaying in search
>>> results as accessible, so it's potentially unlikely that our users are
>>> finding these in great numbers, but I wanted to reach out on the listserv
>>> and see if anyone else was having this issue.
>>>
>>> Thanks!
>>> - Tim
>>>
>>> --
>>> *Tim Streasick*
>>> *Electronic Resources Specialist*
>>> *JASS Selector*
>>> Mardigian Library
>>> UM-Dearborn
>>> Ph: 313-593-5567
>>> streatim at umich.edu
>>> http://library.umd.umich.edu
>>> _______________________________________________
>>> Eril-l mailing list
>>> Eril-l at lists.eril-l.org
>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>
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>>
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