[Eril-l] [EXT]: tandfonline redirected you too many times

Tue Mar 3 16:05:33 PST 2020

Hi all,

Can I just say – I really appreciate the collaborative nature of libraryland in general, and you fine folks in particular. One of our users contacted the library this past weekend to report the infinite redirect problem after being automatically suspended by EZProxy twice, and finding this thread saved me from opening a ticket with Wiley and waiting for them to identify the problem. I was able to update the cookie option for all our Atypon resources in about an hour and reply to the user with the good news. I will of course open a ticket with Wiley and keep an eye on this going forward, but it was amazing to have such a quick turn-around time for the (rightfully frustrated) user.

I am forever thankful to have such wonderful colleagues around the world.

Have a great day,
Mandi

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Jennifer Shimada
Sent: February 12, 2020 12:49 PM
To: Larrison, Stephanie <larrison at txstate.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [EXT]: tandfonline redirected you too many times

Hi, Stephanie,

I was having this problem as well for Taylor & Francis and Sage, and the "Option DomainCookieOnly" suggestion was what finally fixed it for me (thank goodness for Google!).

Best,

Jennifer Shimada
Library Director
Relay Graduate School of Education

On Wed, Feb 12, 2020 at 12:36 PM Larrison, Stephanie <larrison at txstate.edu<mailto:larrison at txstate.edu>> wrote:
Thank you so much.  We’ll give it a try. Glad we are not the only ones seeing this.
~Stephanie

From: Emily Miller-Francisco <millere at sou.edu<mailto:millere at sou.edu>>
Sent: Wednesday, February 12, 2020 10:34 AM
To: Dominic Benson (Staff) <Dominic.Benson at brunel.ac.uk<mailto:Dominic.Benson at brunel.ac.uk>>
Cc: Remy, Charlie <Charlie-Remy at utc.edu<mailto:Charlie-Remy at utc.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>; Larrison, Stephanie <larrison at txstate.edu<mailto:larrison at txstate.edu>>
Subject: Re: [Eril-l] [EXT]: tandfonline redirected you too many times

We've had luck telling students to use private or incognito browser windows. But obviously that's not ideal. I will definitely try out Laurence's suggestion.

Emily

------------------------------
Emily Miller-Francisco
Collection Development Librarian
Southern Oregon University
541-552-6819<tel:541-552-6819> / millere at sou.edu<mailto:millere at sou.edu>
pronouns: she/her/hers

On Wed, Feb 12, 2020 at 8:25 AM Dominic Benson (Staff) <Dominic.Benson at brunel.ac.uk<mailto:Dominic.Benson at brunel.ac.uk>> wrote:
Hello

There was a suggestion by Laurence Lockton on the EZproxy list which recommended wrapping your Atypon hosted publishers’ stanzas with option directives:

Option DomainCookieOnly
[…]
Option Cookie

SAGE’s cookie option was causing another issue. Best advice is to change them all but there are a heck of a lot of clients: https://www.atypon.com/customers/client-directory/<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atypon.com%2Fcustomers%2Fclient-directory%2F&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408837862&sdata=mwEpTlteiEJDIj03jP4uWQrx%2BKo133Lk2G5U923M7fk%3D&reserved=0> !

Kind regards,
Dom Benson
Interim Repository Manager, Scholarly Communications Office | Connect with SCO on Twitter<https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FBrunelSCO&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408847848&sdata=oH1BA6sXbO3SVSTGKJPJNDUYeYT5iejiUgG9P%2BqjZKQ%3D&reserved=0>
Also Analytics & Discovery Officer, Library, Information Services Directorate
Brunel University London | T +44(0)1895 266143

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Remy, Charlie
Sent: 12 February 2020 15:10
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [EXT]: tandfonline redirected you too many times

Hi Stephanie,

I haven’t personally experienced this problem with T&F but have seen it with Wiley and SAGE. I think it’s a problem with the Atypon platform. I’ve reported it to SAGE and Wiley and will follow up with them on it since it is very annoying.

Charlie

Charlie Remy
Associate Professor
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy at utc.edu<mailto:charlie-remy at utc.edu>
Tel. 423-425-4470<tel:423-425-4470>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "Larrison, Stephanie" <larrison at txstate.edu<mailto:larrison at txstate.edu>>
Date: Wednesday, February 12, 2020 at 10:07 AM
To: "eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>" <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [EXT]: [Eril-l] tandfonline redirected you too many times

External Email

Is anyone else getting errors such as “tandfonline redirected you too many times” when connecting off campus or via proxy?

I’m seeing it sporadically with Wiley as well, and clearing cookies/cache helps sometime, but many times it does not.

The reports are increasing from our patrons and I don’t know how to fix it.

Frustrated,
Stephanie Larrison
Electronic Resources Librarian
Texas State University
512-245-8613
larrison at txstate.edu<mailto:larrison at txstate.edu>

This message is not from a UTC.EDU<https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Futc.edu%2F&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408847848&sdata=eJgNs2kSqZESu4YcaIK8mVa3Tecpr2NejKhPkKI924M%3D&reserved=0> address. Caution should be used in clicking links and downloading attachments from unknown senders or unexpected email.

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