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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Can I just say – I really appreciate the collaborative nature of libraryland in general, and you fine folks in particular. One of our users contacted
the library this past weekend to report the infinite redirect problem after being automatically suspended by EZProxy twice, and finding this thread saved me from opening a ticket with Wiley and waiting for them to identify the problem. I was able to update
the cookie option for all our Atypon resources in about an hour and reply to the user with the good news. I will of course open a ticket with Wiley and keep an eye on this going forward, but it was amazing to have such a quick turn-around time for the (rightfully
frustrated) user.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">I am forever thankful to have such wonderful colleagues around the world.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Have a great day,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Mandi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Jennifer Shimada<br>
<b>Sent:</b> February 12, 2020 12:49 PM<br>
<b>To:</b> Larrison, Stephanie <larrison@txstate.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [EXT]: tandfonline redirected you too many times<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi, Stephanie,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I was having this problem as well for Taylor & Francis and Sage, and the "Option DomainCookieOnly" suggestion was what finally fixed it for me (thank goodness for Google!).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Jennifer Shimada<o:p></o:p></p>
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<p class="MsoNormal">Library Director<o:p></o:p></p>
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<p class="MsoNormal">Relay Graduate School of Education<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Feb 12, 2020 at 12:36 PM Larrison, Stephanie <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Thank you so much. We’ll give it a try. Glad we are not the only ones seeing this.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">~Stephanie<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Emily Miller-Francisco <<a href="mailto:millere@sou.edu" target="_blank">millere@sou.edu</a>>
<br>
<b>Sent:</b> Wednesday, February 12, 2020 10:34 AM<br>
<b>To:</b> Dominic Benson (Staff) <<a href="mailto:Dominic.Benson@brunel.ac.uk" target="_blank">Dominic.Benson@brunel.ac.uk</a>><br>
<b>Cc:</b> Remy, Charlie <<a href="mailto:Charlie-Remy@utc.edu" target="_blank">Charlie-Remy@utc.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>; Larrison, Stephanie <<a href="mailto:larrison@txstate.edu" target="_blank">larrison@txstate.edu</a>><br>
<b>Subject:</b> Re: [Eril-l] [EXT]: tandfonline redirected you too many times<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">We've had luck telling students to use private or incognito browser windows. But obviously that's not ideal. I will definitely try out Laurence's suggestion.<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span lang="EN-US">Emily<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span lang="EN-US">------------------------------<br>
<b>Emily Miller-Francisco</b><br>
Collection Development Librarian<br>
Southern Oregon University<o:p></o:p></span></p>
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<span lang="EN-US"><a href="tel:541-552-6819" target="_blank">541-552-6819</a> / <a href="mailto:millere@sou.edu" target="_blank">
millere@sou.edu</a> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<i><span lang="EN-US">pronouns</span></i><i><span lang="EN-US" style="font-size:10.0pt">:
</span></i><i><span lang="EN-US">she/her/hers</span></i><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">On Wed, Feb 12, 2020 at 8:25 AM Dominic Benson (Staff) <<a href="mailto:Dominic.Benson@brunel.ac.uk" target="_blank">Dominic.Benson@brunel.ac.uk</a>> wrote:<o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans"">Hello</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans"">There was a suggestion by Laurence Lockton on the EZproxy list which recommended wrapping your Atypon hosted publishers’ stanzas with option directives:</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans"">Option DomainCookieOnly</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans"">[…]</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans"">Option Cookie</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.4pt">
<span lang="EN-GB" style="font-family:"Open Sans"">SAGE’s cookie option was causing another issue. Best advice is to change them all but there are a heck of a lot of clients:
<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atypon.com%2Fcustomers%2Fclient-directory%2F&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408837862&sdata=mwEpTlteiEJDIj03jP4uWQrx%2BKo133Lk2G5U923M7fk%3D&reserved=0" target="_blank">
https://www.atypon.com/customers/client-directory/</a> !</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans"">Kind regards,</span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span lang="EN-GB" style="font-family:"Open Sans";color:#00325B">Dom Benson</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans";color:#00325B">Interim Repository Manager, Scholarly Communications Office | Connect with SCO on</span><span lang="EN-GB" style="font-family:"Open Sans";color:#44546A">
<b><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FBrunelSCO&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408847848&sdata=oH1BA6sXbO3SVSTGKJPJNDUYeYT5iejiUgG9P%2BqjZKQ%3D&reserved=0" target="_blank"><span style="color:#44546A">Twitter</span></a></b></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.4pt">
<span lang="EN-GB" style="font-family:"Open Sans";color:#00325B">Also Analytics & Discovery Officer, Library, Information Services Directorate</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans";color:#00325B">Brunel University London
</span><b><span lang="EN-GB" style="font-family:"Open Sans";color:#BE0F34">|</span></b><b><span lang="EN-GB" style="font-family:"Open Sans";color:#00325B">
</span></b><b><span lang="EN-GB" style="font-family:"Open Sans";color:#BE0F34">T</span></b><span lang="EN-GB" style="font-family:"Open Sans";color:#1F497D">
</span><span lang="EN-GB" style="font-family:"Open Sans";color:#00325B">+44(0)1895 266143</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-GB" style="font-family:"Open Sans""> </span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Remy, Charlie<br>
<b>Sent:</b> 12 February 2020 15:10<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [EXT]: tandfonline redirected you too many times<o:p></o:p></span></p>
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<span lang="EN-GB"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif">Hi Stephanie,</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif">I haven’t personally experienced this problem with T&F but have seen it with Wiley and SAGE. I think it’s a problem with the Atypon platform. I’ve reported it to SAGE and Wiley and will follow up
with them on it since it is very annoying. </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif">Charlie</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif;color:black">Charlie Remy<br>
Associate Professor <br>
Electronic Resources and Serials Librarian<br>
University of Tennessee at Chattanooga Library<br>
UTC-Dept 6456<br>
600 Douglas St.<br>
Chattanooga, TN 37403<br>
</span><span lang="EN-US" style="font-family:"Helvetica",sans-serif"><a href="mailto:charlie-remy@utc.edu" target="_blank" title="mailto:charlie-remy@utc.edu">charlie-remy@utc.edu</a><span style="color:black"><br>
Tel. </span><a href="tel:423-425-4470" target="_blank" title="tel:423-425-4470">423-425-4470</a></span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span lang="EN-US" style="color:black">From: </span></b><span lang="EN-US" style="color:black">Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of "Larrison, Stephanie" <<a href="mailto:larrison@txstate.edu" target="_blank">larrison@txstate.edu</a>><br>
<b>Date: </b>Wednesday, February 12, 2020 at 10:07 AM<br>
<b>To: </b>"<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>" <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>[EXT]: [Eril-l] tandfonline redirected you too many times</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<strong><span style="font-size:13.5pt;font-family:"Calibri",sans-serif;color:#112E51">External Email</span></strong><o:p></o:p></p>
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<span lang="EN-US">Is anyone else getting errors such as “tandfonline redirected you too many times” when connecting off campus or via proxy?<o:p></o:p></span></p>
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<span lang="EN-US">I’m seeing it sporadically with Wiley as well, and clearing cookies/cache helps sometime, but many times it does not.
<o:p></o:p></span></p>
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<span lang="EN-US">The reports are increasing from our patrons and I don’t know how to fix it.
<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">Frustrated,<o:p></o:p></span></p>
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<span lang="EN-US">Stephanie Larrison<o:p></o:p></span></p>
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<span lang="EN-US">Electronic Resources Librarian<o:p></o:p></span></p>
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<span lang="EN-US">Texas State University<o:p></o:p></span></p>
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<span lang="EN-US">512-245-8613<o:p></o:p></span></p>
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<span lang="EN-US"><a href="mailto:larrison@txstate.edu" target="_blank">larrison@txstate.edu</a><o:p></o:p></span></p>
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