[Eril-l] Issues with ebsconet

Mon Aug 17 09:59:59 PDT 2020

EBSCOnet is still down here, too.  But I'm getting the usuals with invoice
and title and eJournale change information.  So something behind the scenes
must be working.

I really can't believe this outage has gone on for more than a week with
just the generic messaging on the status site.

Tina Herman Buck

Electronic Resources Librarian

University of Central Florida Libraries

P.O. Box 162666

Orlando, FL 32816-2666

Phone: 407-823-0448

Tina.Buck at ucf.edu
she/her

On Mon, Aug 17, 2020 at 12:03 PM Sara Colglazier <scolglaz at mtholyoke.edu>
wrote:

> Hi Emily,
> I can only assume (!) it is still down, since I get a "Problem
> loading page" now (different from last week though--is that better???) when
> I try to go to EBSCOnet.
> But the Status page is super unhelpful in that they do not update it often
> enough--Monday morning at 9 am ET the last update is from Saturday:
> [image: image.png]
> Or, do I need to clear my cookies or something?
> ~ Sara
>
> On Mon, Aug 17, 2020 at 8:57 AM Ray, Emily <emily.ray at unf.edu> wrote:
>
>>    EBSCOnet is still down?  I wasn’t crazy about the end of emailing
>> support, to be replaced by submitting tickets through EBSCO Connect before
>> this happened. If their systems are so vulnerable, I’d prefer being able to
>> email (general) support as an option.  This incident reinforces the benefit
>> of being able to email support at ebsco.com   (I know I can email our
>> journal subscriptions person for ebsconet questions).
>> ------------------------------
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Cowan,
>> Cynthia <cowanc at email.unc.edu>
>> *Sent:* Thursday, August 13, 2020 11:20 AM
>> *To:* Hamrick, Leah <L.P.HAMRICK at tcu.edu>; 'McGarvey, Nancy' <
>> McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org <eril-l at lists.eril-l.org
>> >
>> *Subject:* Re: [Eril-l] Issues with ebsconet
>>
>>
>>
>> From our Ebsco rep: They are hoping to have it up by Friday, ALL of our
>> systems are down, except for email.  EBSCONET is the priority.
>>
>>
>>
>>
>>
>> *Cynthia Cowan*
>>
>> *E-Resources & Serials Specialist, RA&M*
>>
>> *Univ of North Carolina at Chapel Hill*
>>
>> *Davis Library CB#3938*
>>
>> *PO Box 8890*
>>
>> *Chapel Hill, NC 27515-8890*
>>
>> *U.S.A.*
>>
>> P: 919-962-3673
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Hamrick,
>> Leah
>> *Sent:* Thursday, August 13, 2020 10:35 AM
>> *To:* 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org
>> *Subject:* Re: [Eril-l] Issues with ebsconet
>>
>>
>>
>> I’ve reached out to several of our reps and they are simply saying that
>> they are working around the clock to get it fixed. There hasn’t been a
>> status update since Tuesday.
>>
>>
>>
>> [image: cid:image001.jpg at 01D67163.C40CC300]
>>
>>
>>
>>
>>
>>
>>
>> [image: cid:image002.png at 01D67163.C40CC300]
>>
>>
>>
>> *Leah Powell Hamrick*
>>
>> ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY
>>
>> TCU BOX 298400
>>
>> FORT WORTH, TX 76129
>>
>> 817-257-7312
>>
>> L.P.Hamrick at tcu.edu
>>
>>
>>
>>
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *McGarvey,
>> Nancy
>> *Sent:* Thursday, August 13, 2020 9:31 AM
>> *To:* eril-l at lists.eril-l.org
>> *Subject:* [Eril-l] Issues with ebsconet
>>
>>
>>
>> I noticed there were incident reports from Ebsco earlier this week about
>> a service issue with ebsconet.  I haven’t seen anything since Tuesday.  I
>> just tried to get to ebsconet and get a Server Error (runtime error) so I’m
>> guessing there is still an issue.  I tried calling customer service, but
>> for the first time ever, there’s no one to take my call, please leave a
>> message, etc.
>>
>>
>>
>> Does anyone have an update?  Any projection as to when this will be fixed?
>>
>>
>>
>> Nancy
>>
>>
>>
>> ********************************
>>
>> Nancy B. McGarvey
>>
>> Electronic Resources Librarian/Assistant Library Director
>> Keiss Library and Learning Commons
>> Gwynedd Mercy University
>> 1325 Sumneytown Pike
>> PO Box 901
>> Gwynedd Valley PA 19437-0901
>> email: mcgarvey.n at gmercyu.edu
>> V:  215-646-7300 x21493
>> F:  215-641-5596
>>
>> ********************************
>>
>>
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
>
>
> --
> Sara Colglazier
> Head of Discovery Services
> Discovery and Access: Discovery Services, Rm. 424
> Library, Information, & Technology Services
> Mount Holyoke College
> 50 College Street
> South Hadley, MA 01075
> T: 413-538-2437
> ---
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>
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