[Eril-l] Issues with ebsconet

[Sara Colglazier]

Hi Emily,
I can only assume (!) it is still down, since I get a "Problem
loading page" now (different from last week though--is that better???) when
I try to go to EBSCOnet.
But the Status page is super unhelpful in that they do not update it often
enough--Monday morning at 9 am ET the last update is from Saturday:
[image: image.png]
Or, do I need to clear my cookies or something?
~ Sara

On Mon, Aug 17, 2020 at 8:57 AM Ray, Emily <emily.ray at unf.edu> wrote:

>    EBSCOnet is still down?  I wasn’t crazy about the end of emailing
> support, to be replaced by submitting tickets through EBSCO Connect before
> this happened. If their systems are so vulnerable, I’d prefer being able to
> email (general) support as an option.  This incident reinforces the benefit
> of being able to email support at ebsco.com   (I know I can email our
> journal subscriptions person for ebsconet questions).
> ------------------------------
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Cowan,
> Cynthia <cowanc at email.unc.edu>
> *Sent:* Thursday, August 13, 2020 11:20 AM
> *To:* Hamrick, Leah <L.P.HAMRICK at tcu.edu>; 'McGarvey, Nancy' <
> McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Issues with ebsconet
>
>
>
> From our Ebsco rep: They are hoping to have it up by Friday, ALL of our
> systems are down, except for email.  EBSCONET is the priority.
>
>
>
>
>
> *Cynthia Cowan*
>
> *E-Resources & Serials Specialist, RA&M*
>
> *Univ of North Carolina at Chapel Hill*
>
> *Davis Library CB#3938*
>
> *PO Box 8890*
>
> *Chapel Hill, NC 27515-8890*
>
> *U.S.A.*
>
> P: 919-962-3673
>
>
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Hamrick,
> Leah
> *Sent:* Thursday, August 13, 2020 10:35 AM
> *To:* 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Issues with ebsconet
>
>
>
> I’ve reached out to several of our reps and they are simply saying that
> they are working around the clock to get it fixed. There hasn’t been a
> status update since Tuesday.
>
>
>
> [image: cid:image001.jpg at 01D67163.C40CC300]
>
>
>
>
>
>
>
> [image: cid:image002.png at 01D67163.C40CC300]
>
>
>
> *Leah Powell Hamrick*
>
> ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY
>
> TCU BOX 298400
>
> FORT WORTH, TX 76129
>
> 817-257-7312
>
> L.P.Hamrick at tcu.edu
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *McGarvey,
> Nancy
> *Sent:* Thursday, August 13, 2020 9:31 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Issues with ebsconet
>
>
>
> I noticed there were incident reports from Ebsco earlier this week about a
> service issue with ebsconet.  I haven’t seen anything since Tuesday.  I
> just tried to get to ebsconet and get a Server Error (runtime error) so I’m
> guessing there is still an issue.  I tried calling customer service, but
> for the first time ever, there’s no one to take my call, please leave a
> message, etc.
>
>
>
> Does anyone have an update?  Any projection as to when this will be fixed?
>
>
>
> Nancy
>
>
>
> ********************************
>
> Nancy B. McGarvey
>
> Electronic Resources Librarian/Assistant Library Director
> Keiss Library and Learning Commons
> Gwynedd Mercy University
> 1325 Sumneytown Pike
> PO Box 901
> Gwynedd Valley PA 19437-0901
> email: mcgarvey.n at gmercyu.edu
> V:  215-646-7300 x21493
> F:  215-641-5596
>
> ********************************
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>


-- 
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 424
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
---
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