<div dir="ltr"><div class="gmail_default" style="font-size:small">EBSCOnet is still down here, too. But I'm getting the usuals with invoice and title and eJournale change information. So something behind the scenes must be working.</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">I really can't believe this outage has gone on for more than a week with just the generic messaging on the status site. </div><div class="gmail_default" style="font-size:small"><br></div><p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt">Tina Herman Buck</span></p>
<p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt">Electronic Resources
Librarian</span></p>
<p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt">University of Central
Florida Libraries</span></p>
<p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt">P.O. Box 162666</span></p>
<p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt">Orlando, FL 32816-2666</span></p>
<p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt">Phone: 407-823-0448</span></p>
<p class="gmail-xmsonormal" style="margin:0in;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt"><a href="mailto:Tina.Buck@ucf.edu" style="color:blue">Tina.Buck@ucf.edu</a></span></p>
<div class="gmail_default" style="font-size:small"><span style="font-family:Calibri,sans-serif;font-size:11pt">she/her</span> </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Aug 17, 2020 at 12:03 PM Sara Colglazier <<a href="mailto:scolglaz@mtholyoke.edu">scolglaz@mtholyoke.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Emily,<div>I can only assume (!) it is still down, since I get a "Problem loading page" now (different from last week though--is that better???) when I try to go to EBSCOnet.</div><div>But the Status page is super unhelpful in that they do not update it often enough--Monday morning at 9 am ET the last update is from Saturday:</div><div><div><img src="cid:ii_kdyizfc02" alt="image.png" width="562" height="110"><br></div></div><div>Or, do I need to clear my cookies or something?</div><div>~ Sara</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Aug 17, 2020 at 8:57 AM Ray, Emily <<a href="mailto:emily.ray@unf.edu" target="_blank">emily.ray@unf.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black"> EBSCOnet is still down? I wasn’t crazy about the end of emailing support, to be replaced by submitting tickets through EBSCO Connect before this happened. If their systems are
so vulnerable, I’d prefer being able to email (general) support as an option. This incident reinforces the benefit of being able to email
<a href="mailto:support@ebsco.com" target="_blank">support@ebsco.com</a> (I know I can email our journal subscriptions person for ebsconet questions).
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Cowan, Cynthia
<<a href="mailto:cowanc@email.unc.edu" target="_blank">cowanc@email.unc.edu</a>><br>
<b>Sent:</b> Thursday, August 13, 2020 11:20 AM<br>
<b>To:</b> Hamrick, Leah <<a href="mailto:L.P.HAMRICK@tcu.edu" target="_blank">L.P.HAMRICK@tcu.edu</a>>; 'McGarvey, Nancy' <<a href="mailto:McGarvey.N@gmercyu.edu" target="_blank">McGarvey.N@gmercyu.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Issues with ebsconet</span> <u></u><u></u></p>
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<p>From our Ebsco rep: They are hoping to have it up by Friday, ALL of our systems are down, except for email. EBSCONET is the priority.<u></u><u></u></p>
<p> <u></u><u></u></p>
<p> <u></u><u></u></p>
<p><i>Cynthia Cowan</i><u></u><u></u></p>
<p><i>E-Resources & Serials Specialist, RA&M</i><u></u><u></u></p>
<p><i>Univ of North Carolina at Chapel Hill</i><u></u><u></u></p>
<p><i>Davis Library CB#3938</i><u></u><u></u></p>
<p><i>PO Box 8890</i><u></u><u></u></p>
<p><i>Chapel Hill, NC 27515-8890</i><u></u><u></u></p>
<p><i><span style="font-family:"Courier New"">U.S.A.</span></i><u></u><u></u></p>
<p>P: 919-962-3673<u></u><u></u></p>
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<p><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> <b>On Behalf Of
</b>Hamrick, Leah<br>
<b>Sent:</b> Thursday, August 13, 2020 10:35 AM<br>
<b>To:</b> 'McGarvey, Nancy' <<a href="mailto:McGarvey.N@gmercyu.edu" target="_blank">McGarvey.N@gmercyu.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Issues with ebsconet<u></u><u></u></p>
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<p> <u></u><u></u></p>
<p><span style="color:rgb(31,73,125)">I’ve reached out to several of our reps and they are simply saying that they are working around the clock to get it fixed. There hasn’t been a status update since Tuesday.</span><u></u><u></u></p>
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<p><img border="0" width="581" height="316" style="width: 6.052in; height: 3.2916in;" id="gmail-m_609628052216180750gmail-m_-9117738253642889599x_Picture_x0020_2" src="cid:173fc8010874ce8e91" alt="cid:image001.jpg@01D67163.C40CC300"><u></u><u></u></p>
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<p><span style="color:rgb(31,73,125)"><img border="0" width="147" height="133" style="width: 1.5312in; height: 1.3854in;" id="gmail-m_609628052216180750gmail-m_-9117738253642889599x_Picture_x0020_3" src="cid:173fc8010875b16b22" alt="cid:image002.png@01D67163.C40CC300"></span><u></u><u></u></p>
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<p><b><span style="font-size:14pt;color:rgb(31,73,125)">Leah Powell Hamrick</span></b><u></u><u></u></p>
<p style="line-height:12pt"><span style="font-size:10pt;color:rgb(31,73,125)">ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY</span><u></u><u></u></p>
<p style="line-height:12pt"><span style="font-size:10pt;color:rgb(31,73,125)">TCU BOX 298400</span><u></u><u></u></p>
<p style="line-height:12pt"><span style="font-size:10pt;color:rgb(31,73,125)">FORT WORTH, TX 76129</span><u></u><u></u></p>
<p style="line-height:12pt"><span style="font-size:10pt;color:rgb(31,73,125)">817-257-7312</span><u></u><u></u></p>
<p><span style="font-size:10pt;color:rgb(31,73,125)"><a href="mailto:L.P.Hamrick@tcu.edu" target="_blank">L.P.Hamrick@tcu.edu</a></span><u></u><u></u></p>
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<p><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>McGarvey, Nancy<br>
<b>Sent:</b> Thursday, August 13, 2020 9:31 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Issues with ebsconet<u></u><u></u></p>
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<p>I noticed there were incident reports from Ebsco earlier this week about a service issue with ebsconet. I haven’t seen anything since Tuesday. I just tried to get to ebsconet and get a Server Error (runtime error) so I’m guessing there
is still an issue. I tried calling customer service, but for the first time ever, there’s no one to take my call, please leave a message, etc.<u></u><u></u></p>
<p> <u></u><u></u></p>
<p>Does anyone have an update? Any projection as to when this will be fixed?<u></u><u></u></p>
<p> <u></u><u></u></p>
<p>Nancy<u></u><u></u></p>
<p> <u></u><u></u></p>
<p><span style="color:rgb(31,73,125)">********************************</span><u></u><u></u></p>
<p><span style="color:rgb(31,73,125)">Nancy B. McGarvey</span><u></u><u></u></p>
<p><span style="color:rgb(31,73,125)">Electronic Resources Librarian/Assistant Library Director
<br>
Keiss Library and Learning Commons<br>
Gwynedd Mercy University<br>
1325 Sumneytown Pike<br>
PO Box 901<br>
Gwynedd Valley PA 19437-0901<br>
email: <a href="mailto:mcgarvey.n@gmercyu.edu" target="_blank"><span style="color:blue">mcgarvey.n@gmercyu.edu</span></a><br>
V: 215-646-7300 x21493<br>
F: 215-641-5596</span><u></u><u></u></p>
<p><span style="color:rgb(31,73,125)">********************************</span><u></u><u></u></p>
<p> <u></u><u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>Sara Colglazier<div>Head of Discovery Services<br>Discovery and Access: Discovery Services, Rm. 424</div><div>Library, Information, & Technology Services</div><div>Mount Holyoke College<br>50 College Street</div><div>South Hadley, MA 01075</div><div>T: 413-538-2437<br></div></div><div>---</div><div>For help for Staff working remotely: <a href="https://lits.mtholyoke.edu/Staff-Remote-Resources" target="_blank">https://lits.mtholyoke.edu/Staff-Remote-Resources</a><br></div><div><div>For help on learning remotely (Students): <a href="https://guides.mtholyoke.edu/learnremotely" target="_blank">https://guides.mtholyoke.edu/learnremotely</a></div><div>For help on teaching remotely (Faculty): <a href="http://guides.mtholyoke.edu/teachremote" target="_blank">http://guides.mtholyoke.edu/teachremote</a></div><div> </div></div></div></div></div></div></div></div>
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