[Eril-l] Issues with ebsconet

Mon Aug 17 10:18:40 PDT 2020

Sorry, that should have been the usual *emails" with invoices, etc.

Tina

On Mon, Aug 17, 2020 at 12:59 PM Tina Herman Buck <tinabuck at gmail.com>
wrote:

> EBSCOnet is still down here, too.  But I'm getting the usuals with invoice
> and title and eJournale change information.  So something behind the scenes
> must be working.
>
> I really can't believe this outage has gone on for more than a week with
> just the generic messaging on the status site.
>
> Tina Herman Buck
>
> Electronic Resources Librarian
>
> University of Central Florida Libraries
>
> P.O. Box 162666
>
> Orlando, FL 32816-2666
>
> Phone: 407-823-0448
>
> Tina.Buck at ucf.edu
> she/her
>
> On Mon, Aug 17, 2020 at 12:03 PM Sara Colglazier <scolglaz at mtholyoke.edu>
> wrote:
>
>> Hi Emily,
>> I can only assume (!) it is still down, since I get a "Problem
>> loading page" now (different from last week though--is that better???) when
>> I try to go to EBSCOnet.
>> But the Status page is super unhelpful in that they do not update it
>> often enough--Monday morning at 9 am ET the last update is from Saturday:
>> [image: image.png]
>> Or, do I need to clear my cookies or something?
>> ~ Sara
>>
>> On Mon, Aug 17, 2020 at 8:57 AM Ray, Emily <emily.ray at unf.edu> wrote:
>>
>>>    EBSCOnet is still down?  I wasn’t crazy about the end of emailing
>>> support, to be replaced by submitting tickets through EBSCO Connect before
>>> this happened. If their systems are so vulnerable, I’d prefer being able to
>>> email (general) support as an option.  This incident reinforces the benefit
>>> of being able to email support at ebsco.com   (I know I can email our
>>> journal subscriptions person for ebsconet questions).
>>> ------------------------------
>>>
>>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Cowan,
>>> Cynthia <cowanc at email.unc.edu>
>>> *Sent:* Thursday, August 13, 2020 11:20 AM
>>> *To:* Hamrick, Leah <L.P.HAMRICK at tcu.edu>; 'McGarvey, Nancy' <
>>> McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org <
>>> eril-l at lists.eril-l.org>
>>> *Subject:* Re: [Eril-l] Issues with ebsconet
>>>
>>>
>>>
>>> From our Ebsco rep: They are hoping to have it up by Friday, ALL of our
>>> systems are down, except for email.  EBSCONET is the priority.
>>>
>>>
>>>
>>>
>>>
>>> *Cynthia Cowan*
>>>
>>> *E-Resources & Serials Specialist, RA&M*
>>>
>>> *Univ of North Carolina at Chapel Hill*
>>>
>>> *Davis Library CB#3938*
>>>
>>> *PO Box 8890*
>>>
>>> *Chapel Hill, NC 27515-8890*
>>>
>>> *U.S.A.*
>>>
>>> P: 919-962-3673
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Hamrick,
>>> Leah
>>> *Sent:* Thursday, August 13, 2020 10:35 AM
>>> *To:* 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu>;
>>> eril-l at lists.eril-l.org
>>> *Subject:* Re: [Eril-l] Issues with ebsconet
>>>
>>>
>>>
>>> I’ve reached out to several of our reps and they are simply saying that
>>> they are working around the clock to get it fixed. There hasn’t been a
>>> status update since Tuesday.
>>>
>>>
>>>
>>> [image: cid:image001.jpg at 01D67163.C40CC300]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> [image: cid:image002.png at 01D67163.C40CC300]
>>>
>>>
>>>
>>> *Leah Powell Hamrick*
>>>
>>> ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY
>>>
>>> TCU BOX 298400
>>>
>>> FORT WORTH, TX 76129
>>>
>>> 817-257-7312
>>>
>>> L.P.Hamrick at tcu.edu
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *McGarvey,
>>> Nancy
>>> *Sent:* Thursday, August 13, 2020 9:31 AM
>>> *To:* eril-l at lists.eril-l.org
>>> *Subject:* [Eril-l] Issues with ebsconet
>>>
>>>
>>>
>>> I noticed there were incident reports from Ebsco earlier this week about
>>> a service issue with ebsconet.  I haven’t seen anything since Tuesday.  I
>>> just tried to get to ebsconet and get a Server Error (runtime error) so I’m
>>> guessing there is still an issue.  I tried calling customer service, but
>>> for the first time ever, there’s no one to take my call, please leave a
>>> message, etc.
>>>
>>>
>>>
>>> Does anyone have an update?  Any projection as to when this will be
>>> fixed?
>>>
>>>
>>>
>>> Nancy
>>>
>>>
>>>
>>> ********************************
>>>
>>> Nancy B. McGarvey
>>>
>>> Electronic Resources Librarian/Assistant Library Director
>>> Keiss Library and Learning Commons
>>> Gwynedd Mercy University
>>> 1325 Sumneytown Pike
>>> PO Box 901
>>> Gwynedd Valley PA 19437-0901
>>> email: mcgarvey.n at gmercyu.edu
>>> V:  215-646-7300 x21493
>>> F:  215-641-5596
>>>
>>> ********************************
>>>
>>>
>>> _______________________________________________
>>> Eril-l mailing list
>>> Eril-l at lists.eril-l.org
>>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>>
>>
>>
>> --
>> Sara Colglazier
>> Head of Discovery Services
>> Discovery and Access: Discovery Services, Rm. 424
>> Library, Information, & Technology Services
>> Mount Holyoke College
>> 50 College Street
>> South Hadley, MA 01075
>> T: 413-538-2437
>> ---
>> For help for Staff working remotely:
>> https://lits.mtholyoke.edu/Staff-Remote-Resources
>> For help on learning remotely (Students):
>> https://guides.mtholyoke.edu/learnremotely
>> For help on teaching remotely (Faculty):
>> http://guides.mtholyoke.edu/teachremote
>>
>> _______________________________________________
>> Eril-l mailing list
>> Eril-l at lists.eril-l.org
>> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>>
>
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