[Eril-l] Question about Mendeley

[Kenyon Stuart]

All,

I opened a ticket with Elsevier about my patron’s issue with Mendeley and
received the following response about the latest version

__________________


There’s a new version of Mendeley Web Importer which retrieves more full
text PDFs than ever before. In order to do that, it makes more requests
than before… and this can set the publisher sites’ request threshold alerts
going.

Since this is a very high priority issue, we “jumped the queue” on looking
at this and are currently refactoring Web Importer to make fewer requests,
while also reaching out to the publishers affected directly (it isn’t all
of them) to ensure they are able to respond to this issue on behalf of
their institutional customers.

On Wednesday, September 18, 2019, Dominic Benson (Staff) <
Dominic.Benson at brunel.ac.uk> wrote:

> Hi Kenyon
>
> Yes, T&F blocked one IP address after 100 events were logged in 36 seconds
> recently. Investigation revealed that Mendeley had been used during the
> session but it could have been another citation manager with a downloading
> facility. It was time limited so the block is not permanent. I imagine
> similar caps apply to other publishers hosted on Atypons Literatum:
> https://www.atypon.com/customers/client-directory/
>
>
> Kind regards,
>
> *Dom Benson*
>
> Analytics & Discovery Officer
>
> Library, Information Services, Brunel University London | T +44(0)1895
> 266143
>
> ------------------------------
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Kenyon
> Stuart <kstuart at umich.edu>
> *Sent:* 17 September 2019 19:16
> *To:* eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Question about Mendeley
>
> Has anyone received reports of users of Mendeley's Web Importer having
> their IP address blocked by vendors? I have a patron whose IP address was
> blocked due to excessive activity. According to them they were using
> Mendeley's Web Importer to retrieve citations/pdfs from the site but not
> nearly the numbers indicated by the vendor. I'm trying to find out if there
> is some activity by Mendeley that could cause extra connections unknown to
> the user. I found an Elsevier page which suggests this is a known issue (at
> bottom of the page):
>
> https://service.elsevier.com/app/answers/detail/a_id/28973/
> supporthub/mendeley/p/16075/
>
> I'm trying to get more information from Elsevier but I'm wondering if
> anyone else has received similar reports.
>
> Thank you,
>
> Kenyon Stuart
> Metadata Services Unit
> 320 Harlan Hatcher Graduate Library
> University of Michigan
> Ann Arbor, Michigan 48109-1190 USA
> email: kstuart at umich.edu
>


-- 
Kenyon Stuart
Metadata Services Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu
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