[Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?

[Jill Emery]

Two strategies for this, 1. Thank them for their info and tell the sales folk you will be touch with them when there is interest in their products/services 2.  be as upfront as possible that constant/consistent sales calls will not result in a purchase

Sales folk often times have been given a set goal by their parent company/organization of making X calls, having y number of in person meetings, or sending X emails each month/quarter. Luckily, this is being seen as more old school approach and phased out by many organizations/companies. Flatly saying these approaches do not work for you give the sales folks the feedback needed for them to try to change the approaches their companies engage in.



> On Nov 1, 2019, at 08:40, Beth M. Johns <bmjohns at svsu.edu> wrote:
> 
> Most of the time, ignoring works. Otherwise, I just state "we are not interested, please do not contact me again." 
> 
> Then if by phone, I just hang up.  
> 
> I seem to recall that about a year ago we were having a discussion about an overzealous company that went so far as to report a librarian to his or her dean???  I don't think that happens often though. 
> 
> Beth
> 
> Beth M. Johns, MLIS
> E-Resources Librarian
> Saginaw Valley State University
> Melvin J. Zahnow Library
> pronouns: she/her/hers
> From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Diane Westerfield <dwesterfield at coloradocollege.edu>
> Sent: Friday, November 1, 2019 11:22 AM
> To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
> Subject: [Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?
>  
> Hi all,
>  
> Has anyone come up with a written policy that they send to overzealous sales reps of companies you don’t have any products from, and to the random people trying to get you to put their never-heard-of-before company on your LibGuides? Then you can send a polite “We’re not interested” and just spam them back every time with that policy. If they manage to get you on the phone, I suppose you could read them the policy, say “No thanks” and hang up.
>  
> Or do you just ignore them? That’s what I do, but sometimes they get overly persistent.
>  
> Thanks,
>  
> Diane Westerfield, Electronic Resources & Serials Librarian
> Colorado College, Tutt Library
> diane.westerfield at coloradocollege.edu
> (719) 389-6661
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