<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">Two strategies for this, 1. Thank them for their info and tell the sales folk you will be touch with them when there is interest in their products/services 2. be as upfront as possible that constant/consistent sales calls will not result in a purchase</div><div dir="ltr"><br></div><div dir="ltr">Sales folk often times have been given a set goal by their parent company/organization of making X calls, having y number of in person meetings, or sending X emails each month/quarter. Luckily, this is being seen as more old school approach and phased out by many organizations/companies. Flatly saying these approaches do not work for you give the sales folks the feedback needed for them to try to change the approaches their companies engage in.</div><div dir="ltr"><br></div><div dir="ltr"><br></div><div dir="ltr"><br>On Nov 1, 2019, at 08:40, Beth M. Johns <<a href="mailto:bmjohns@svsu.edu">bmjohns@svsu.edu</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr">
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Most of the time, ignoring works. Otherwise, I just state "we are not interested, please do not contact me again." </div>
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Then if by phone, I just hang up. </div>
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I seem to recall that about a year ago we were having a discussion about an overzealous company that went so far as to report a librarian to his or her dean??? I don't think that happens often though. </div>
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<p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-size:16pt">Beth</span></p>
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Beth M. Johns, MLIS</p>
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<span style="font-size:12pt">E-Resources Librarian</span><br>
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Saginaw Valley State University</p>
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Melvin J. Zahnow Library<br>
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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:16px">pronouns: she/her/hers</span><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Diane Westerfield <<a href="mailto:dwesterfield@coloradocollege.edu">dwesterfield@coloradocollege.edu</a>><br>
<b>Sent:</b> Friday, November 1, 2019 11:22 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?</font>
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<p class="x_MsoNormal"><span style="color:black">Hi all,</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Has anyone come up with a written policy that they send to overzealous sales reps of companies you don’t have any products from, and to the random people trying to get you to put their never-heard-of-before company
on your LibGuides? Then you can send a polite “We’re not interested” and just spam them back every time with that policy. If they manage to get you on the phone, I suppose you could read them the policy, say “No thanks” and hang up.</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Or do you just ignore them? That’s what I do, but sometimes they get overly persistent.</span></p>
<p class="x_MsoNormal"><span style="color:black"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Thanks,</span></p>
<p class="x_MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="color:black">Diane Westerfield, Electronic Resources & Serials Librarian</span></p>
<p class="x_MsoNormal"><span style="color:black">Colorado College, Tutt Library</span></p>
<p class="x_MsoNormal"><span style="color:#1F497D"><a href="mailto:diane.westerfield@coloradocollege.edu"><span style="color:#0563C1">diane.westerfield@coloradocollege.edu</span></a></span></p>
<p class="x_MsoNormal"><span style="color:black">(719) 389-6661</span></p>
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