[Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?

Jacque Dessino jdessino at tcc.edu
Fri Nov 1 14:04:45 PDT 2019

We have a central information center for the college and that email and phone number are prominently displayed all over the college’s web site. The information center started getting a lot of email and calls from the ‘please add my xxx to your LibGuide’ people, all of which they would forward to me. At first I just ignored them, as I did with any that came to me directly, but it became such an issue that I finally wrote up a statement for the information center to send in reply (or tell caller) that basically says, due to the increase in unsolicited suggestions of this type, we are unable to consider their request. (that’s not the exact wording, but you get the idea). I also started sending this statement to everyone who managed to get to me directly. I just realized I haven’t gotten one of those requests in ages, so I guess it worked. 😊

Jacque Dessino, MA, MLS
Electronic Services Librarian
Tidewater Community College
                     (e): jdessino at tcc.edu<mailto:jdessino at tcc.edu>
Portsmouth:                     Virginia Beach:
Library A240D                   Joint Use Library, L205L
120 Campus Drive            1700 College Crescent
Portsmouth, VA 23701      Virginia Beach, VA 2345
757-822-2646                 757-822-7154
[Tidewater Community College]

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Diane Westerfield
Sent: Friday, November 1, 2019 1:42 PM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?


Thank you all for the various responses on and off list.

I have had somebody contact my library director because I was ignoring them. This only made my director annoyed with the sales rep (and by extension, their company and product) rather than causing blowback for me. But I’d rather that not happen in the first place.

Diane Westerfield, Electronic Resources & Serials Librarian
Colorado College, Tutt Library
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661

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