[Eril-l] Nexis Uni down?

Thu Feb 14 08:06:50 PST 2019

Theresa,

Thanks for letting me know about this!

Shanyun

On Thu, Feb 14, 2019 at 10:50 AM Theresa Borchert <borchert at cord.edu> wrote:

> I had to change our ezproxy config file. The config file from OCLC show on
> the top level that the update was from
>
>
>
>    - Nexis Uni
>    <https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/Nexis_Uni>
>     (2017-12-07)
>
>
>
> However the actual file was *Last updated *Jan 30, 2018
>
>
>
> Looks like this fixed our problem.
>
>
>
> Theresa
>
> 1.
> <https://help.oclc.org/@api/deki/pages/6887/pdf/Nexis%2bUni.pdf?stylesheet=default>
>
> *From:* Theresa Borchert
> *Sent:* Thursday, February 14, 2019 9:20 AM
> *To:* 'Shanyun Zhang' <zhangs at cua.edu>; Grossman, Jeff <
> jgrossman at coloradomesa.edu>
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* RE: [Eril-l] Nexis Uni down?
>
>
>
> I am seeing the same problem here with off campus access. None of the
> buttons work. Also, when I try to limit by Journals and Magazines.
>
>
>
> Example Search: North Dakota
>
> Narrow by – Publication Type – More – Magazines & Journals
>
>
>
> I get - *No documents found in .*
>
>
>
> On campus the same search has 10,000 plus results.
>
>
>
> Theresa Borchert, Librarian
>
> Concordia College
>
> Moorhead, MN 56562
>
> 1-218-299-3235
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Shanyun Zhang
> *Sent:* Thursday, February 14, 2019 9:00 AM
> *To:* Grossman, Jeff <jgrossman at coloradomesa.edu>
> *Cc:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Nexis Uni down?
>
>
>
> Thank you, Jeff!
>
>
>
> What is odd is that off campus can do the search and see the full text
> without problem, but when click on the icons for Print, Download, and the
> next page from result list, they don't work. At first, I thought the
> computer and browser versions may cause the problem, but I just tried with
> my smart phone, and found that it works with campus wifi, but got the same
> problem with wireless connection and via ezproxy. I think the problem is
> related with ezproxy, but why off campus users still can search and see the
> full text?
>
>
>
> Shanyun
>
>
>
>
>
> On Wed, Feb 13, 2019 at 10:58 PM Grossman, Jeff <
> jgrossman at coloradomesa.edu> wrote:
>
> It was down for about an hour for us, but seems to be back to normal.
>
>
>
> Shanyun - you may want to check to see if your authentication is
> up-to-date. We needed to work with their tech services yesterday to get our
> off-campus (ezproxy) access working again.
>
>
>
> Jeff Grossman
>
> Electronic Resources Librarian
>
> Colorado Mesa University
>
> 970.248.1520
>
> jgrossman at coloradomesa.edu
>
>
> ------------------------------
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Shanyun
> Zhang <zhangs at cua.edu>
> *Sent:* Wednesday, February 13, 2019 7:18 PM
> *To:* Jill Emery
> *Cc:* eril-l at lists.eril-l.org; Diane Westerfield
> *Subject:* Re: [Eril-l] Nexis Uni down?
>
>
>
> We can access it, but cannot download or print article. It works on
> campus, but not off campus. Anyone has the same problem?
>
>
> --
>
> *Shanyun Zhang*
> Head of Electronic Resources & Services
> The Catholic University of America Libraries
> Phone: (202) 319-5839
> zhangs at cua.edu
>
>
>
> On Wed, Feb 13, 2019 at 5:59 PM Jill Emery <jill.emery at gmail.com> wrote:
>
> We're down at Portland State in Oregon.
>
>
>
> On Wed, Feb 13, 2019 at 2:55 PM Diane Westerfield <
> dwesterfield at coloradocollege.edu> wrote:
>
> Other libraries are experiencing the same problem (though it may look
> different in different browsers). Thanks everyone! Always good to know
> you’re not alone.
>
>
>
> Diane Westerfield, Electronic Resources & Serials Librarian
>
> Tutt Library, Colorado College
>
> diane.westerfield at coloradocollege.edu
>
> (719) 389-6661
>
>
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Diane
> Westerfield
> *Sent:* Wednesday, February 13, 2019 3:40 PM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Nexis Uni down?
>
>
>
> For my Mountain and West time library folks, are you getting this error
> message when you try to click on an article in NexisUni? You can get in and
> search, but can’t actually read any articles – it sits a while and then
> produces this error. I’m currently on hold with the phone number provided.
>
>
>
> *LexisNexis®*
>
> Service is temporarily unavailable.
>
>
>
> Please call Customer Support at 1-800-543-6862 for assistance
>
>
>
> [Go to My Start Page] button which leads to similar error message
>
>
>
>
>
>
>
> Diane Westerfield, Electronic Resources & Serials Librarian
>
> Tutt Library, Colorado College
>
> diane.westerfield at coloradocollege.edu
>
> (719) 389-6661
>
>
>
>
>
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>
>
> --
>
> *Shanyun Zhang*
> Head of Electronic Resources & Services
> The Catholic University of America Libraries
> Phone: (202) 319-5839
> zhangs at cua.edu
>
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>
>
>
> --
>
> *Shanyun Zhang*
> Head of Electronic Resources & Services
> The Catholic University of America Libraries
> Phone: (202) 319-5839
> zhangs at cua.edu
>
> ***CAUTION: This email originated from an outside source. DO NOT CLICK
> LINKS OR OPEN ATTACHMENTS UNLESS YOU KNOW THEY ARE SAFE.***
>

-- 
*Shanyun Zhang*
Head of Electronic Resources & Services
The Catholic University of America Libraries
Phone: (202) 319-5839
zhangs at cua.edu
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