[Eril-l] Nexis Uni down?

[Grossman, Jeff]

That pretty much describes the problems we were having, when access was working at all.


Theresa - thanks for pointing out the date mismatch at the OCLC. That would have probably confused our IT people.


Jeff Grossman
Electronic Resources Librarian
Colorado Mesa University
970.248.1520
jgrossman at coloradomesa.edu


________________________________
From: Shanyun Zhang <zhangs at cua.edu>
Sent: Thursday, February 14, 2019 7:59 AM
To: Grossman, Jeff
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Nexis Uni down?

Thank you, Jeff!

What is odd is that off campus can do the search and see the full text without problem, but when click on the icons for Print, Download, and the next page from result list, they don't work. At first, I thought the computer and browser versions may cause the problem, but I just tried with my smart phone, and found that it works with campus wifi, but got the same problem with wireless connection and via ezproxy. I think the problem is related with ezproxy, but why off campus users still can search and see the full text?

Shanyun


On Wed, Feb 13, 2019 at 10:58 PM Grossman, Jeff <jgrossman at coloradomesa.edu<mailto:jgrossman at coloradomesa.edu>> wrote:

It was down for about an hour for us, but seems to be back to normal.


Shanyun - you may want to check to see if your authentication is up-to-date. We needed to work with their tech services yesterday to get our off-campus (ezproxy) access working again.


Jeff Grossman
Electronic Resources Librarian
Colorado Mesa University
970.248.1520
jgrossman at coloradomesa.edu<mailto:jgrossman at coloradomesa.edu>


________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Shanyun Zhang <zhangs at cua.edu<mailto:zhangs at cua.edu>>
Sent: Wednesday, February 13, 2019 7:18 PM
To: Jill Emery
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>; Diane Westerfield
Subject: Re: [Eril-l] Nexis Uni down?

We can access it, but cannot download or print article. It works on campus, but not off campus. Anyone has the same problem?

--
Shanyun Zhang
Head of Electronic Resources & Services
The Catholic University of America Libraries
Phone: (202) 319-5839
zhangs at cua.edu<mailto:zhangs at cua.edu>

On Wed, Feb 13, 2019 at 5:59 PM Jill Emery <jill.emery at gmail.com<mailto:jill.emery at gmail.com>> wrote:
We're down at Portland State in Oregon.

On Wed, Feb 13, 2019 at 2:55 PM Diane Westerfield <dwesterfield at coloradocollege.edu<mailto:dwesterfield at coloradocollege.edu>> wrote:
Other libraries are experiencing the same problem (though it may look different in different browsers). Thanks everyone! Always good to know you’re not alone.

Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>] On Behalf Of Diane Westerfield
Sent: Wednesday, February 13, 2019 3:40 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Nexis Uni down?

For my Mountain and West time library folks, are you getting this error message when you try to click on an article in NexisUni? You can get in and search, but can’t actually read any articles – it sits a while and then produces this error. I’m currently on hold with the phone number provided.

LexisNexis®
Service is temporarily unavailable.

Please call Customer Support at 1-800-543-6862 for assistance

[Go to My Start Page] button which leads to similar error message



Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield at coloradocollege.edu<mailto:diane.westerfield at coloradocollege.edu>
(719) 389-6661


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--
Shanyun Zhang
Head of Electronic Resources & Services
The Catholic University of America Libraries
Phone: (202) 319-5839
zhangs at cua.edu<mailto:zhangs at cua.edu>
_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org


--
Shanyun Zhang
Head of Electronic Resources & Services
The Catholic University of America Libraries
Phone: (202) 319-5839
zhangs at cua.edu<mailto:zhangs at cua.edu>
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