<div dir="ltr"><div>Theresa,</div><div><br></div><div>Thanks for letting me know about this!</div><div><br></div><div>Shanyun</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Feb 14, 2019 at 10:50 AM Theresa Borchert <<a href="mailto:borchert@cord.edu">borchert@cord.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_4182585944474190943WordSection1">
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">I had to change our ezproxy config file. The config file from OCLC show on the top level that the update was from
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:rgb(51,63,72);margin-top:3pt;margin-bottom:3pt;background:white none repeat scroll 0% 0%">
<span style="font-family:"Arial",sans-serif"><a href="https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/Nexis_Uni" target="_blank"><span style="color:rgb(232,119,34);text-decoration:none">Nexis Uni</span></a> (2017-12-07)<u></u><u></u></span></li></ul>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-right:12pt;background:white none repeat scroll 0% 0%;vertical-align:middle">
<span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">However the actual file was
</span><b><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(136,139,141)">Last updated
</span></b><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(136,139,141)">Jan 30, 2018<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-right:12pt;background:white none repeat scroll 0% 0%;vertical-align:middle">
<span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(31,78,121)"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-right:12pt;background:white none repeat scroll 0% 0%;vertical-align:middle">
<span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(31,78,121)">Looks like this fixed our problem.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-right:12pt;background:white none repeat scroll 0% 0%;vertical-align:middle">
<span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(31,78,121)"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-right:12pt;background:white none repeat scroll 0% 0%;vertical-align:middle">
<span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(31,78,121)">Theresa<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-right:0.6pt;margin-left:0.6pt;margin-bottom:0.0001pt;text-align:right;background:white none repeat scroll 0% 0%;vertical-align:middle" align="right">
<u></u><span style="color:rgb(208,215,221)"><span>1.<span style="font:7pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:rgb(136,139,141)"><a href="https://help.oclc.org/@api/deki/pages/6887/pdf/Nexis%2bUni.pdf?stylesheet=default" title="Export page as a PDF" target="_blank"><span style="font-size:12pt;font-family:"Times New Roman",serif;color:rgb(208,215,221);text-decoration:none"><u></u><u></u></span></a></span></p>
<div>
<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11pt;font-family:"Calibri",sans-serif"> Theresa Borchert
<br>
<b>Sent:</b> Thursday, February 14, 2019 9:20 AM<br>
<b>To:</b> 'Shanyun Zhang' <<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a>>; Grossman, Jeff <<a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> RE: [Eril-l] Nexis Uni down?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">I am seeing the same problem here with off campus access. None of the buttons work. Also, when I try to limit by Journals and Magazines.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">Example Search: North Dakota<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">Narrow by – Publication Type – More – Magazines & Journals<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">I get -
</span><b><span style="font-size:13.5pt">No documents found in .<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">On campus the same search has 10,000 plus results.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">Theresa Borchert, Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">Concordia College<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">Moorhead, MN 56562<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)">1-218-299-3235<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11pt;font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Shanyun Zhang<br>
<b>Sent:</b> Thursday, February 14, 2019 9:00 AM<br>
<b>To:</b> Grossman, Jeff <<a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Nexis Uni down?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">Thank you, Jeff!<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">What is odd is that off campus can do the search and see the full text without problem, but when click on the icons for Print, Download, and the next page from result list, they don't work. At first, I thought the computer and browser versions
may cause the problem, but I just tried with my smart phone, and found that it works with campus wifi, but got the same problem with wireless connection and via ezproxy. I think the problem is related with ezproxy, but why off campus users still can search
and see the full text?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Shanyun<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Wed, Feb 13, 2019 at 10:58 PM Grossman, Jeff <<a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div id="gmail-m_4182585944474190943gmail-m_565841557677284788divtagdefaultwrapper">
<p><span style="font-family:"Calibri",sans-serif;color:black">It was down for about an hour for us, but seems to be back to normal.<u></u><u></u></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><u></u> <u></u></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Shanyun - you may want to check to see if your authentication is up-to-date. We needed to work with their tech services yesterday to get our off-campus (ezproxy) access working again.<u></u><u></u></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><u></u> <u></u></span></p>
<div id="gmail-m_4182585944474190943gmail-m_565841557677284788Signature">
<div name="divtagdefaultwrapper">
<div>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black">Jeff Grossman</span><span style="font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black">Electronic Resources Librarian</span><span style="font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black">Colorado Mesa University</span><span style="font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black">970.248.1520</span><span style="font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black"><a href="mailto:jgrossman@coloradomesa.edu" target="_blank">jgrossman@coloradomesa.edu</a></span><span style="font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-family:"Calibri",sans-serif;color:black"><u></u> <u></u></span></p>
<div>
<div class="MsoNormal" style="text-align:center" align="center"><span style="font-family:"Calibri",sans-serif;color:black">
<hr width="98%" size="2" align="center">
</span></div>
<div id="gmail-m_4182585944474190943gmail-m_565841557677284788divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Shanyun Zhang <<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a>><br>
<b>Sent:</b> Wednesday, February 13, 2019 7:18 PM<br>
<b>To:</b> Jill Emery<br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>; Diane Westerfield<br>
<b>Subject:</b> Re: [Eril-l] Nexis Uni down?</span><span style="font-family:"Calibri",sans-serif;color:black">
<u></u><u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"> <u></u><u></u></span></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We can access it, but cannot download or print article. It works on campus, but not off campus. Anyone has the same problem?<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><br>
-- <u></u><u></u></span></p>
<div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black">Shanyun Zhang</span></b><span style="font-family:"Calibri",sans-serif;color:black"><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><u></u><u></u></span></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><u></u> <u></u></span></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">On Wed, Feb 13, 2019 at 5:59 PM Jill Emery <<a href="mailto:jill.emery@gmail.com" target="_blank">jill.emery@gmail.com</a>> wrote:<u></u><u></u></span></p>
</div>
<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We're down at Portland State in Oregon.<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><u></u> <u></u></span></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">On Wed, Feb 13, 2019 at 2:55 PM Diane Westerfield <<a href="mailto:dwesterfield@coloradocollege.edu" target="_blank">dwesterfield@coloradocollege.edu</a>> wrote:<u></u><u></u></span></p>
</div>
<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<p class="MsoNormal"><span style="color:black">Other libraries are experiencing the same problem (though it may look different in different browsers). Thanks everyone! Always good to know you’re not
alone.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Diane Westerfield, Electronic Resources & Serials Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Tutt Library, Colorado College<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank">diane.westerfield@coloradocollege.edu</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">(719) 389-6661<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<div>
<div style="border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in;border-color:currentcolor">
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span style="font-size:10pt;font-family:"Tahoma",sans-serif;color:black"> Eril-l
[mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Diane Westerfield<br>
<b>Sent:</b> Wednesday, February 13, 2019 3:40 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Nexis Uni down?</span><span style="color:black"><u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">For my Mountain and West time library folks, are you getting this error message when you try to click on an article in NexisUni? You can get in and search,
but can’t actually read any articles – it sits a while and then produces this error. I’m currently on hold with the phone number provided.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:18pt;color:black">LexisNexis<sup>®</sup></span></b><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Service is temporarily unavailable.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Please call Customer Support at 1-800-543-6862 for assistance<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">[Go to My Start Page] button which leads to similar error message<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Diane Westerfield, Electronic Resources & Serials Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Tutt Library, Colorado College<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:diane.westerfield@coloradocollege.edu" target="_blank">diane.westerfield@coloradocollege.edu</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">(719) 389-6661<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"> <u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><u></u><u></u></span></p>
</blockquote>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><u></u><u></u></span></p>
</blockquote>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><br clear="all">
<br>
-- <u></u><u></u></span></p>
<div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black">Shanyun Zhang</span></b><span style="font-family:"Calibri",sans-serif;color:black"><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><u></u><u></u></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><u></u><u></u></p>
</blockquote>
</div>
<p class="MsoNormal"><br clear="all">
<br>
-- <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><b>Shanyun Zhang</b><br>
Head of Electronic Resources & Services<br>
The Catholic University of America Libraries<br>
Phone: (202) 319-5839<br>
<a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal">***CAUTION: This email originated from an outside source. DO NOT CLICK LINKS OR OPEN ATTACHMENTS UNLESS YOU KNOW THEY ARE SAFE.***
<u></u><u></u></p>
</div>
</div>
</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><b>Shanyun Zhang</b><br>Head of Electronic Resources & Services<br>The Catholic University of America Libraries<br>Phone: (202) 319-5839<br><a href="mailto:zhangs@cua.edu" target="_blank">zhangs@cua.edu</a><br></div></div>