[Eril-l] ScienceDirect Journals - "500 Status Code Error" through OpenAthens

[Sherise S Kimura]

Hi Shoko,

I'm seeing this issue as well, in testing ScienceDirect customlinks in EDS.
I'll open a ticket with EBSCO support and reference your name and
institution; hopefully, if more of us report, EBSCO will have more
incentive to resolve soon.

Thanks for reporting it!

Sherise


Sherise Kimura
Electronic Resources Librarian
Gleeson Library/Geschke Center
University of San Francisco
kimura at usfca.edu
(415) 422-5379
*Pronouns: she, her, hers *

I observe email free evenings and weekends.





On Thu, Aug 15, 2019 at 11:02 AM Teresa Weisser <
Teresa.Weisser at millersville.edu> wrote:

> Hi Shoko,
>
>
>
> Thank you for pointing this out.  I don’t have any solutions for you, but
> I can confirm that we are experiencing the same problem.  We are also on
> OpenAthens.  Based on your email, I checked a couple of our ScienceDirect
> links and got the same error message that you are seeing.  Correcting these
> types of problems is outside my area of responsibility, but I have passed
> your email on to colleagues who do deal with these types of problems.
> Thanks for alerting us to the problem.
>
>
>
> Teresa Weisser
>
> Cataloging and Metadata Librarian
>
> Millersville University of Pennsylvania
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Shoko
> Tokoro
> *Sent:* Thursday, August 15, 2019 1:14 PM
> *To:* Eril-l at lists.eril-l.org
> *Subject:* [Eril-l] ScienceDirect Journals - "500 Status Code Error"
> through OpenAthens
>
>
>
> CAUTION: This email originated from outside of Millersville. Do not click
> links or open attachments unless you recognize the sender and know the
> content is safe.
>
>
>
> Hi,
>
>
>
> Has anyone experienced a "500 Status Code Error" through OpenAthens URLs?
> We noticed at the end of last month that accessing ScienceDirect journals
> through OpenAthens links received the following error message.
>
>
>
> https://www.sciencedirect.com/user/error/ATN-22
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.sciencedirect.com_user_error_ATN-2D22&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=88vzXakN7CgGBv3wS_LWvRfT29uyddqG6uRgjIigW44&e=>
>
>
> {"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}
>
> [image: image.png]
>
>
>
> EBSCO, who manages our OpenAthens, has submitted a ticket to Elsevier.
> Elsevier, on the other hand, says that they don't manage a Redirector and
> it's not something they can fix.  They suggest that we create a WayFless
> URL
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__service.elsevier.com_app_answers_detail_a-5Fid_28537_supporthub_elsevieraccess_&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=JPN4Ld-yYvol-Xxc93CkPduwAW85mB9mva6uRdecDM0&e=>
> .
>
>
>
> I’d appreciate any information you can provide on this issue or similar
> issues.
>
>
>
> Regards,
>
> Shoko
>
>
> --------------------------------------------------------------------------------------------
>
> Shoko Tokoro | Electronic and Continuing Resources Librarian
> UNC Charlotte | J. Murrey Atkins Library | http://library.uncc.edu
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