[Eril-l] ScienceDirect Journals - "500 Status Code Error" through OpenAthens

[Shoko Tokoro]

Hi,

Thank you so much for responding to my message on and off-listserv.  All of
you have reached out to Elsevier, EBSCO, and OpenAthens.  Now, I see the
issue seems to have been resolved!

Regards,
Shoko
--------------------------------------------------------------------------------------------
Shoko Tokoro | Electronic and Continuing Resources Librarian
UNC Charlotte | J. Murrey Atkins Library | http://library.uncc.edu
9201 University City Blvd, Charlotte, NC 28223-0001
704.687.1102 | stokoro at uncc.edu
--------------------------------------------------------------------------------------------


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On Thu, Aug 15, 2019 at 2:28 PM Sherise S Kimura <kimura at usfca.edu> wrote:

> Hi Shoko,
>
> I'm seeing this issue as well, in testing ScienceDirect customlinks in
> EDS. I'll open a ticket with EBSCO support and reference your name and
> institution; hopefully, if more of us report, EBSCO will have more
> incentive to resolve soon.
>
> Thanks for reporting it!
>
> Sherise
>
>
> Sherise Kimura
> Electronic Resources Librarian
> Gleeson Library/Geschke Center
> University of San Francisco
> kimura at usfca.edu
> (415) 422-5379
> *Pronouns: she, her, hers *
>
> I observe email free evenings and weekends.
>
>
>
>
>
> On Thu, Aug 15, 2019 at 11:02 AM Teresa Weisser <
> Teresa.Weisser at millersville.edu> wrote:
>
>> Hi Shoko,
>>
>>
>>
>> Thank you for pointing this out.  I don’t have any solutions for you, but
>> I can confirm that we are experiencing the same problem.  We are also on
>> OpenAthens.  Based on your email, I checked a couple of our ScienceDirect
>> links and got the same error message that you are seeing.  Correcting these
>> types of problems is outside my area of responsibility, but I have passed
>> your email on to colleagues who do deal with these types of problems.
>> Thanks for alerting us to the problem.
>>
>>
>>
>> Teresa Weisser
>>
>> Cataloging and Metadata Librarian
>>
>> Millersville University of Pennsylvania
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Shoko
>> Tokoro
>> *Sent:* Thursday, August 15, 2019 1:14 PM
>> *To:* Eril-l at lists.eril-l.org
>> *Subject:* [Eril-l] ScienceDirect Journals - "500 Status Code Error"
>> through OpenAthens
>>
>>
>>
>> CAUTION: This email originated from outside of Millersville. Do not click
>> links or open attachments unless you recognize the sender and know the
>> content is safe.
>>
>>
>>
>> Hi,
>>
>>
>>
>> Has anyone experienced a "500 Status Code Error" through OpenAthens
>> URLs?  We noticed at the end of last month that accessing ScienceDirect
>> journals through OpenAthens links received the following error message.
>>
>>
>>
>> https://www.sciencedirect.com/user/error/ATN-22
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.sciencedirect.com_user_error_ATN-2D22&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=88vzXakN7CgGBv3wS_LWvRfT29uyddqG6uRgjIigW44&e=>
>>
>>
>> {"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}
>>
>> [image: image.png]
>>
>>
>>
>> EBSCO, who manages our OpenAthens, has submitted a ticket to Elsevier.
>> Elsevier, on the other hand, says that they don't manage a Redirector and
>> it's not something they can fix.  They suggest that we create a WayFless
>> URL
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__service.elsevier.com_app_answers_detail_a-5Fid_28537_supporthub_elsevieraccess_&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=JPN4Ld-yYvol-Xxc93CkPduwAW85mB9mva6uRdecDM0&e=>
>> .
>>
>>
>>
>> I’d appreciate any information you can provide on this issue or similar
>> issues.
>>
>>
>>
>> Regards,
>>
>> Shoko
>>
>>
>> --------------------------------------------------------------------------------------------
>>
>> Shoko Tokoro | Electronic and Continuing Resources Librarian
>> UNC Charlotte | J. Murrey Atkins Library | http://library.uncc.edu
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__library.uncc.edu&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=1bdpOTxwi3lmhffRohLfz6gJJ8rruv0Mpxope9Adr2k&e=>
>> 9201 University City Blvd, Charlotte, NC 28223-0001
>> 704.687.1102 | stokoro at uncc.edu
>> --------------------------------------------------------------------------------------------
>>
>>
>> If you are not the intended recipient of this transmission or a person
>> responsible for delivering it to the intended recipient, any disclosure,
>> copying, distribution, or other use of any of the information in this
>> transmission is strictly prohibited. If you have received this transmission
>> in error, please notify me immediately by reply e-mail or by telephone at
>> 704-687-1102. Thank you.
>>
>>
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>
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