<div dir="ltr">Hi Shoko,<div><br></div><div>I'm seeing this issue as well, in testing ScienceDirect customlinks in EDS. I'll open a ticket with EBSCO support and reference your name and institution; hopefully, if more of us report, EBSCO will have more incentive to resolve soon. </div><div><br></div><div>Thanks for reporting it!</div><div><br></div><div>Sherise<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><br></div><div><br></div><div><font color="#000000">Sherise Kimura<br></font></div><div><font color="#000000">Electronic Resources Librarian<br>Gleeson Library/Geschke Center<br>University of San Francisco</font><div><a href="mailto:kimura@usfca.edu" target="_blank">kimura@usfca.edu</a></div>(415) 422-5379</div><div><font color="#000000"><i>Pronouns: she, her, hers </i><br><br>I observe email free evenings and weekends.</font></div><div><br></div><div><br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 15, 2019 at 11:02 AM Teresa Weisser <<a href="mailto:Teresa.Weisser@millersville.edu">Teresa.Weisser@millersville.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Hi Shoko,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Thank you for pointing this out. I don’t have any solutions for you, but I can confirm that we are experiencing the same problem. We are also on OpenAthens.
Based on your email, I checked a couple of our ScienceDirect links and got the same error message that you are seeing. Correcting these types of problems is outside my area of responsibility, but I have passed your email on to colleagues who do deal with
these types of problems. Thanks for alerting us to the problem.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Teresa Weisser<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Cataloging and Metadata Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Millersville University of Pennsylvania<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Shoko Tokoro<br>
<b>Sent:</b> Thursday, August 15, 2019 1:14 PM<br>
<b>To:</b> <a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] ScienceDirect Journals - "500 Status Code Error" through OpenAthens<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="background:rgb(255,235,156)"><span style="font-size:10pt;font-family:Arial,sans-serif">CAUTION: This email originated from outside of Millersville. Do not click links or open attachments unless you recognize the sender and know the content
is safe.<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Hi,<u></u><u></u></p>
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<p class="MsoNormal">Has anyone experienced a "500 Status Code Error" through OpenAthens URLs? We noticed at the end of last month that accessing ScienceDirect journals through OpenAthens links received the following error message. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.sciencedirect.com_user_error_ATN-2D22&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=88vzXakN7CgGBv3wS_LWvRfT29uyddqG6uRgjIigW44&e=" target="_blank">https://www.sciencedirect.com/user/error/ATN-22</a> <u></u><u></u></p>
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<pre style="white-space:pre-wrap"><span style="color:black">{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}<u></u><u></u></span></pre>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">EBSCO, who manages our OpenAthens, has submitted a ticket to Elsevier. Elsevier, on the other hand, says that they don't manage a Redirector and it's not something they can fix. They suggest that we create a
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__service.elsevier.com_app_answers_detail_a-5Fid_28537_supporthub_elsevieraccess_&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=JPN4Ld-yYvol-Xxc93CkPduwAW85mB9mva6uRdecDM0&e=" target="_blank">
WayFless URL</a>. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I’d appreciate any information you can provide on this issue or similar issues. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Regards,</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Shoko</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">--------------------------------------------------------------------------------------------</span><u></u><u></u></p>
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<p class="MsoNormal">Shoko Tokoro | Electronic and Continuing Resources Librarian<br>
UNC Charlotte | J. Murrey Atkins Library | <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__library.uncc.edu&d=DwMGaQ&c=qgVugHHq3rzouXkEXdxBNQ&r=aTUV3UngOpAUybORiTRBsw&m=p8licKo9aLn9UY3cEL74UbeHw5dPDNPJGzzykwZx1Ps&s=1bdpOTxwi3lmhffRohLfz6gJJ8rruv0Mpxope9Adr2k&e=" target="_blank">
http://library.uncc.edu</a><br>
9201 University City Blvd, Charlotte, NC 28223-0001<br>
704.687.1102 | <a href="mailto:stokoro@uncc.edu" target="_blank">stokoro@uncc.edu</a><br>
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<u></u><u></u></p>
<p style="margin-bottom:0.0001pt"><span style="font-size:8pt;font-family:Arial,sans-serif">If you are not the intended recipient of this transmission or a person responsible for delivering it to the intended recipient, any disclosure, copying,
distribution, or other use of any of the information in this transmission is strictly prohibited. If you have received this transmission in error, please notify me immediately by reply e-mail or by telephone at 704-687-1102. Thank you.</span><u></u><u></u></p>
<p style="margin-bottom:0.0001pt"><span style="font-size:9pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
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