[Eril-l] Gale/EBSCO EDS customers, please tell Gale to fix this problem

[Mandi Schwarz]

Quick confirmation – the phrase search is also returning articles in Summon (over 24,000 articles in our instance).

Thanks for this heads up, Melissa, I’ll be emailing Gale as well.

Mandi

Mandi Schwarz
Library Technical Assistant – Electronic Resources | 250-960-6455 | Mandi.Schwarz at unbc.ca<mailto:Mandi.Schwarz at unbc.ca>
University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9
Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.




From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Melissa Belvadi
Sent: September 17, 2018 6:17 AM
To: eril-l <eril-l at lists.eril-l.org>
Subject: [Eril-l] Gale/EBSCO EDS customers, please tell Gale to fix this problem

Hello,

If you have enabled Gale metadata "databases" in your EBSCO EDS profile, this is of relevance to you.
When Gale provides the metadata to EBSCO, they prefix the abstract with the following message, which is of great confusion to users, especially given that we actually have customlinks to lead them, properly-proxied, to the full text:

To purchase or authenticate to the full-text of this article, please visit this link: http://onlinelibrary.wiley.com/doi/10.1111/vsu.12355/abstract

[obviously the DOI changes per article]

You can actually just put that "to purchase..." phrase right into an EDS keyword search to see it for yourself, because it is literally in the abstract.

When I contacted Gale about this, I got this reply:

"Our development team has responded back regarding the inclusion of the "To purchase or authenticate to the full-text of this article, please visit this link" line. They have stated that it is necessary to include this line and they cite that it is company policy to do so. We apologize for any inconvenience. Please contact us back should you have further questions or concerns.

I have complained further that this is an unnecessary policy because other third party indexers don't include this with their Wiley citations, and at minimum it should be provided in a different metadata field, as it does not belong at the front of the abstract (at best it should be completely eliminated).

But we need more than just my voice to get Gale to change their mind about this because apparently my own complaint went pretty high before it came back with that statement.

If you agree with me that this should be changed, I urge you to contact your Gale "customer success manager" to add your voice to mine about it.

By the way, it's entirely possible that this is in other discovery services as well, but I have no way to check that. Summon users might also have reason to get involved.

Thanks all, for your consideration of this request.

Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca<mailto:mbelvadi at upei.ca> 902-566-0581
my public calendar<http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week>
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