[Eril-l] Gale/EBSCO EDS customers, please tell Gale to fix this problem

[Courtney F]

It's appearing for us in Primo, even though we don't have access via Gale
to the resources that appear to be affected.  It looks like the metadata is
coming from Gale's OneFile collection.

The phrase is  appearing in the "Description" field of the item in Primo,
even though it doesn't appear at the final article (because we're not going
through Gale).

I will also be contacting Gale.


~Courtney F.
Electronic Resources Librarian
Belmont University


On Mon, Sep 17, 2018 at 12:35 PM Mandi Schwarz <Mandi.Schwarz at unbc.ca>
wrote:

> Quick confirmation – the phrase search is also returning articles in
> Summon (over 24,000 articles in our instance).
>
>
>
> Thanks for this heads up, Melissa, I’ll be emailing Gale as well.
>
>
>
> Mandi
>
>
>
> Mandi Schwarz
> Library Technical Assistant – Electronic Resources | 250-960-6455 |
> Mandi.Schwarz at unbc.ca
>
> University of Northern British Columbia | 3333 University Way; Prince
> George, BC; V2N4Z9
>
> *Gratefully acknowledging that we live and work in the unceded traditional
> territory of the Lheidli T’enneh.*
>
>
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Melissa
> Belvadi
> *Sent:* September 17, 2018 6:17 AM
> *To:* eril-l <eril-l at lists.eril-l.org>
> *Subject:* [Eril-l] Gale/EBSCO EDS customers, please tell Gale to fix
> this problem
>
>
>
> Hello,
>
>
>
> If you have enabled Gale metadata "databases" in your EBSCO EDS profile,
> this is of relevance to you.
>
> When Gale provides the metadata to EBSCO, they prefix the abstract with
> the following message, which is of great confusion to users, especially
> given that we actually have customlinks to lead them, properly-proxied, to
> the full text:
>
>
>
> To purchase or authenticate to the full-text of this article, please visit
> this link: http://onlinelibrary.wiley.com/doi/10.1111/vsu.12355/abstract
>
>
>
> [obviously the DOI changes per article]
>
>
>
> You can actually just put that "to purchase..." phrase right into an EDS
> keyword search to see it for yourself, because it is literally in the
> abstract.
>
>
>
> When I contacted Gale about this, I got this reply:
>
>
>
> "Our development team has responded back regarding the inclusion of the
> "To purchase or authenticate to the full-text of this article, please visit
> this link" line. They have stated that it is necessary to include this line
> and they cite that it is company policy to do so. We apologize for any
> inconvenience. Please contact us back should you have further questions or
> concerns.
>
>
>
> I have complained further that this is an unnecessary policy because other
> third party indexers don't include this with their Wiley citations, and at
> minimum it should be provided in a different metadata field, as it does not
> belong at the front of the abstract (at best it should be completely
> eliminated).
>
>
>
> But we need more than just my voice to get Gale to change their mind about
> this because apparently my own complaint went pretty high before it came
> back with that statement.
>
>
>
> If you agree with me that this should be changed, I urge you to contact
> your Gale "customer success manager" to add your voice to mine about it.
>
>
>
> By the way, it's entirely possible that this is in other discovery
> services as well, but I have no way to check that. Summon users might also
> have reason to get involved.
>
>
>
> Thanks all, for your consideration of this request.
>
>
>
> Melissa Belvadi
>
> Collections Librarian
>
> University of Prince Edward Island
>
> mbelvadi at upei.ca 902-566-0581
>
> my public calendar
> <http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week>
>
> Make an appointment <https://mbelvadi.youcanbook.me/>
>
>
>
>
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