[Eril-l] Cochrane Library Missing Usage Data?

[Beth M. Johns]

Someone else here gathers our usage, but I see that we had quite a drop in August (0 searches).


However, I did just correct a problem we had between Cochrane and our proxy setting about week ago. Weirdly, no one reported not being able to access anything, until one of our staff needed to fill an interloan request and couldn't get to the full text -- then I was made aware of the problem.


But yes, only 28 searches in July, 0 in August compared to last year with 63 in July and 290 in August (why it was that high in August, I'm not sure, but now I feel I need to re-check the numbers!). I haven't seen the September numbers yet.


Hmmm . . . .   I think I will report it too. Thank you for the heads up!



Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library


________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Remy, Charlie <Charlie-Remy at utc.edu>
Sent: Wednesday, October 10, 2018 3:21 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Cochrane Library Missing Usage Data?


Hi All,



I’m wondering if any libraries subscribing to Wiley’s Cochrane Library have noticed dramatically lower to no usage statistics over the past few months after the platform changed?



Our August and September usage is zero according to the usage report yet I know the database is used regularly by our students and faculty. So it’s highly unlikely that the usage data is accurate.



I’ve reported the problem to Wiley but wanted to know if other libraries are also experiencing it.

Thanks in advance.



Charlie







Charlie Remy
Associate Professor
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy at utc.edu<mailto:charlie-remy at utc.edu>
Tel. 423-425-4470<tel:423-425-4470>


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20181010/791ac133/attachment.html>