[Eril-l] Kanopy streaming videos - HBO Documentaries problem viewing on campus

[Pierce, Linda]

I was able to get to that documentary just fine from on campus and I haven’t seen that error message before.

Linda Pierce
Associate Professor
Collection Development/Acquisitions Librarian
Foley Library
Gonzaga Unversity
Spokane, WA
509 313-3834

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Bazeley, Jennifer
Sent: Thursday, November 15, 2018 10:13 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Kanopy streaming videos - HBO Documentaries problem viewing on campus

Hi everyone,

I was wondering if anyone else has experienced issues viewing the HBO Documentaries (example title: Class Divide: Effects of Gentrification in West Chelsea, NYC) on the Kanopy platform? We are unable to stream these films on Kanopy from on-campus locations, although off campus access through EZProxy works normally. I've been having trouble getting a response on this from Kanopy, so I'm hoping someone else in the community may have some insight or experience with this. These films have added DRM on them that seems to be causing a problem in playback for us. We're getting the following error message:
"Error while authorizing playback for DRM-protected video. Try refreshing this page, or contact support (Err: PLAYER_ERR_DASH_DRM_KEY_SESSION)"

I've looked at Kanopy's troubleshooting guide in regard to these DRM'ed titles and nothing there seems to be causing our problems. I'm using the most updated versions of Windows and all browsers, I've tried every browser available to me as well as multiple computers on campus. I've talked with our IT and network staff, and as far as we can tell, there is nothing on our end that should be causing this issue.

Most of our students live on campus, so this problem means that they can't watch the videos in class or from any other place on campus, and therefore can't complete assignments.

If anyone has any experience with this issue or has found a workaround, please let me know on or off list.

Thank you!
Jennifer Bazeley

Coordinator, Collection Access & Acquisitions
Miami University Libraries<http://www.lib.miamioh.edu/>
King Library 312
Oxford, OH 45056
p. 513.529.4216 | e. bazelejw at miamioh.edu<mailto:bazelejw at miamioh.edu>
[https://app.sortd.com/rr/5bedb69736817103d6345f1b?from=a2dda8bd8cf0b671aa9a40779bf494e6]
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