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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I was able to get to that documentary just fine from on campus and I haven’t seen that error message before.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Linda Pierce<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Associate Professor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Collection Development/Acquisitions Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Foley Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Gonzaga Unversity<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Spokane, WA
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">509 313-3834<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Bazeley, Jennifer<br>
<b>Sent:</b> Thursday, November 15, 2018 10:13 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Kanopy streaming videos - HBO Documentaries problem viewing on campus<o:p></o:p></span></p>
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<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
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<p class="MsoNormal">I was wondering if anyone else has experienced issues viewing the HBO Documentaries (example title: Class Divide: Effects of Gentrification in West Chelsea, NYC) on the Kanopy platform? We are unable to stream these films on Kanopy from
on-campus locations, although off campus access through EZProxy works normally. I've been having trouble getting a response on this from Kanopy, so I'm hoping someone else in the community may have some insight or experience with this. These films have added
DRM on them that seems to be causing a problem in playback for us. We're getting the following error message:<o:p></o:p></p>
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<p class="MsoNormal">"Error while authorizing playback for DRM-protected video. Try refreshing this page, or contact support (Err: PLAYER_ERR_DASH_DRM_KEY_SESSION)"<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I've looked at Kanopy's troubleshooting guide in regard to these DRM'ed titles and nothing there seems to be causing our problems. I'm using the most updated versions of Windows and all browsers, I've tried every
browser available to me as well as multiple computers on campus. I've talked with our IT and network staff, and as far as we can tell, there is nothing on our end that should be causing this issue.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Most of our students live on campus, so this problem means that they can't watch the videos in class or from any other place on campus, and therefore can't complete assignments.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">If anyone has any experience with this issue or has found a workaround, please let me know on or off list.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Thank you!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Jennifer Bazeley<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal">Coordinator, Collection Access & Acquisitions<o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.lib.miamioh.edu/" target="_blank">Miami University Libraries</a><o:p></o:p></p>
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<p class="MsoNormal">King Library 312<o:p></o:p></p>
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<p class="MsoNormal">Oxford, OH 45056<o:p></o:p></p>
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<p class="MsoNormal">p. 513.529.4216 | e. <a href="mailto:bazelejw@miamioh.edu" target="_blank">
bazelejw@miamioh.edu</a><o:p></o:p></p>
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