[Eril-l] Kanopy streaming videos - HBO Documentaries problem viewing on campus

[Trisha Burr]

Hello,
I too had this problem and was very frustrated!
In our case the videos worked on some machines but not others - even within
technical services. The HBO videos didn't work with Chrome or Firefox but
did work with Safari.

The reason that the videos don't play on my machine is because I have an
extra monitor plugged into my main computer. For my colleague they didn't
work because she plugs her monitor into her laptop. Basically, because of
the DRM, there can't be another cable used on the machine that you're
trying to play the video on (I wish I could explain this a little better).

I would suggest removing anything like this and see if that works for you.
Trisha
btw - the support person at Kanopy had no idea why Safari worked - it
actually shouldn't.

On Thu, Nov 15, 2018 at 12:23 PM Pierce, Linda <pierce at gonzaga.edu> wrote:

> I was able to get to that documentary just fine from on campus and I
> haven’t seen that error message before.
>
>
>
> Linda Pierce
>
> Associate Professor
>
> Collection Development/Acquisitions Librarian
>
> Foley Library
>
> Gonzaga Unversity
>
> Spokane, WA
>
> 509 313-3834
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Bazeley,
> Jennifer
> *Sent:* Thursday, November 15, 2018 10:13 AM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] Kanopy streaming videos - HBO Documentaries problem
> viewing on campus
>
>
>
> Hi everyone,
>
>
>
> I was wondering if anyone else has experienced issues viewing the HBO
> Documentaries (example title: Class Divide: Effects of Gentrification in
> West Chelsea, NYC) on the Kanopy platform? We are unable to stream these
> films on Kanopy from on-campus locations, although off campus access
> through EZProxy works normally. I've been having trouble getting a response
> on this from Kanopy, so I'm hoping someone else in the community may have
> some insight or experience with this. These films have added DRM on them
> that seems to be causing a problem in playback for us. We're getting the
> following error message:
>
> "Error while authorizing playback for DRM-protected video. Try refreshing
> this page, or contact support (Err: PLAYER_ERR_DASH_DRM_KEY_SESSION)"
>
>
>
> I've looked at Kanopy's troubleshooting guide in regard to these DRM'ed
> titles and nothing there seems to be causing our problems. I'm using the
> most updated versions of Windows and all browsers, I've tried every browser
> available to me as well as multiple computers on campus. I've talked with
> our IT and network staff, and as far as we can tell, there is nothing on
> our end that should be causing this issue.
>
>
>
> Most of our students live on campus, so this problem means that they can't
> watch the videos in class or from any other place on campus, and therefore
> can't complete assignments.
>
>
>
> If anyone has any experience with this issue or has found a workaround,
> please let me know on or off list.
>
>
>
> Thank you!
>
> Jennifer Bazeley
>
>
>
> Coordinator, Collection Access & Acquisitions
>
> Miami University Libraries <http://www.lib.miamioh.edu/>
>
> King Library 312
>
> Oxford, OH 45056
>
> p. 513.529.4216 | e. bazelejw at miamioh.edu
>
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>


-- 

Trisha Burr

Electronic Resources Librarian

DeWitt Wallace Library

651-696-6749 | tburr at macalester.edu

1600 Grand Avenue

Saint Paul, MN 55105 USA

[image: mac-sec-horizontal-logo-150w.jpg]
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