[Eril-l] Usage Statistical Tool

[Sally J. Lockwood]

Hello Peter,
At Cornell we are facing the same problems.  Intota is SUSHI-harvesting lots of our COUNTER reports, but that effort is producing a huge number of "error" status across almost every vendor.  I've reported this to Ex Libris in April and have yet to get confirmation of when/if this will be fixed.  The icing on the cake is the 2017 ProQuest JR1 report pulled not by SUSHI, but by serialsolutions.com, produced a report of 60ish titles all beginning with the letter "A" instead of the 136K+ titles it should have.  So there's that.

As far as dealing with increasing gaps in usage data in Intota Assessment, the workaround is to have our selectors create and use their own Intota logins.  They access the "provider" record where they can login to our admin account and download usage stats themselves.  (This is handy as the provider page also includes vendor contact information.)  We have ample documentation on how-to as many selectors only do this sporadically.  We also have staff contact information for questions ranging from, "how do I get started" to "how do I interpret these results and decide what to cancel."  As a backup to preserving our passwords in case they get deleted accidently, I download the "Additional Statistics Metadata," "DRS Request" and "Resource Administrative Information" reports each month and put them in a department-shared folder.

For non-COUNTER resources, I keep a wiki page (ever growing!) and I ask vendors to send to our department email some sort of usage stats each month.  This is part of my workflow when a selector submits an electronic resource purchase request.  Every vendor has their own format, and some balk at the request.  When I point out it may mean the difference between renewing and not renewing they usually come up with something.  I always stress that all patron identifying information must be omitted, such as NetID, name, IP address, etc. as many do collect that information and pass it on.

Questions?  Just ask!

Sally Lockwood
__________________________________
E-Resources Specialist
110 Olin Library
Cornell University
Ithaca, NY 14853
607-255-1620
SJL8 at cornell.edu<mailto:SJL8 at cornell.edu>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Peter D Verheyen
Sent: Wednesday, May 16, 2018 1:16 PM
To: 'Eril-l at lists.eril-l.org' <Eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Usage Statistical Tool


All,

Just subscribed to list on the recommendation of a colleague, and found this thread in the list archive for January 2018, http://lists.eril-l.org/pipermail/eril-l-eril-l.org/2018-January/004169.html. I posted the conundrum and question regarding Intota below to the ARL Assess list with little response. Perhaps there will be more thoughts here...

I'm faced with a conundrum... We use Serials Solutions' Intota Assessment to manage our e-resources and the data we use to report out to ARL, ACL, ...

Before using this, we harvested the data from each vendor manually and combined them to create our annual  reports. Intota does this for us and cleans the data, but over the past year I have seen increasing numbers of vendors drop out of allowing their data to be harvested by Intota by going to two factor authentication (something Intota does not want to deal with). For those that offered it, I switched the vendor statistics configuration over to a SUSHI link, but even there they have problems. Add to this that many vendors we subscribe to do not offer COUNTER compliant reports that can be harvested by Intota.

So, my question is, what are others doing to gather their data for reporting (and other) uses, how are you dealing with increasing gaps in usage data due to vendors like Intota not being able to harvest, and what other options are there besides trying to go out and gather and create your own reports and try to fit things together. I'm sure Intota is not the only one having issue with creating these consolidated and standardized reports.

This has been an increasingly ongoing concern, and this question here triggered by being asked "what level of confidence do you have in your e-resource usage data?"

Many thanks for any thoughts,

Peter


Peter D. Verheyen
Librarian, Research and Emerging Issues Analyst
Syracuse University Libraries
T 315.443.9756
pdverhey at syr.edu<mailto:pdverhey at syr.edu>
222 Waverly Avenue, Syracuse, NY 13244
library.syr.edu<https://works.bepress.com/peter_verheyen/>
SYRACUSE UNIVERSITY

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