[Eril-l] Unable to download PDF via Download PDF button from PorQuest when OFF campus ..... spin spin spin

[Sally J. Lockwood]

I tried from off campus at Cornell and had no problem downloading.  Could it be a clear your cache and cookies or try another browser kind of fix?

Sally Lockwood
__________________________________
E-Resources Specialist
110 Olin Library
Cornell University
Ithaca, NY 14853
607-255-1620
SJL8 at cornell.edu<mailto:SJL8 at cornell.edu>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Sara Colglazier
Sent: Monday, March 19, 2018 11:18 AM
To: eril-l <eril-l at lists.eril-l.org>
Subject: [Eril-l] Unable to download PDF via Download PDF button from PorQuest when OFF campus ..... spin spin spin

Hello,
Is anyone else getting reports of users not being able to download PDFs via the Download PDF button from PorQuest when OFF campus?

On campus, no problem.

Example:
We have ProQuest Central and when I am OFF campus & go (after authenticating) to:
Cohen, Jeffrey Jerome, and Karl Steel. "Race, Travel, Time, Heritage." Postmedieval 6.1 (2015): 98-110. ProQuest. Web. 19 Mar. 2018.
at
https://search.proquest.com/docview/1672981792

and attempt to use the greenish-teal Download PDF button to download the article, all I get is spin spin spin .... nothing.

Thanks, Sara


--
Sara Colglazier
Electronic Resources Management and Discovery Services Librarian
Discovery and Access: Discovery Services, Rm. 432
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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