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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D">I tried from off campus at Cornell and had no problem downloading.<span style="mso-spacerun:yes">
</span>Could it be a clear your cache and cookies or try another browser kind of fix?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">Sally Lockwood</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">__________________________________</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">E-Resources Specialist</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">110 Olin Library</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">Cornell University</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">Ithaca, NY 14853</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes">607-255-1620</span><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black;mso-ansi-language:EN-NZ;mso-no-proof:yes"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-no-proof:yes"><a href="mailto:SJL8@cornell.edu" target="_blank"><span style="color:#0563C1">SJL8@cornell.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-bidi-font-family:"Times New Roman";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:"Times New Roman""> Eril-l
[mailto:eril-l-bounces@lists.eril-l.org] <b>On Behalf Of </b>Sara Colglazier<br>
<b>Sent:</b> Monday, March 19, 2018 11:18 AM<br>
<b>To:</b> eril-l <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Unable to download PDF via Download PDF button from PorQuest when OFF campus ..... spin spin spin<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<div>
<p class="MsoNormal">Is anyone else getting reports of users not being able to download PDFs via the Download PDF button from PorQuest when OFF campus?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">On campus, no problem.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Example:<o:p></o:p></p>
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<p class="MsoNormal">We have ProQuest Central and when<span style="font-family:"Arial",sans-serif;color:#222222;background:white"> I am OFF campus</span> & go (after authenticating) to:<o:p></o:p></p>
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<div>
<p class="MsoNormal">Cohen, Jeffrey Jerome, and Karl Steel. "Race, Travel, Time, Heritage."
<i>Postmedieval</i> 6.1 (2015): 98-110. <i>ProQuest. </i>Web. 19 Mar. 2018. <o:p>
</o:p></p>
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<p class="MsoNormal">at<o:p></o:p></p>
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<div>
<p class="MsoNormal"><span class="gmail-subjectfield-postprocessinghook"><a href="https://search.proquest.com/docview/1672981792">https://search.proquest.com/docview/1672981792</a></span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">and attempt to use the greenish-teal Download PDF button to download the article, all I get is spin spin spin .... nothing.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Thanks, Sara<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<div>
<div>
<p class="MsoNormal">Sara Colglazier<o:p></o:p></p>
<div>
<p class="MsoNormal">Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 432<o:p></o:p></p>
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<div>
<p class="MsoNormal">Library, Information, & Technology Services<o:p></o:p></p>
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<div>
<p class="MsoNormal">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<div>
<p class="MsoNormal">South Hadley, MA 01075<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">T: 413-538-2437<o:p></o:p></p>
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