[Eril-l] alias for e-resource email address

[Vickie Kline]

Jennifer,

For security reasons, having several people using one email account isn't a
good idea.    We're not allowed to do it.

We use eresources at xxx.edu as an email distribution alias instead.  (Emails
go into the inboxes of the appropriate team members.)


We've had a few challenges:

   1. Keeping track of who receives the alias emails (the people keep
   changing)
   2. Vendors who insist on getting replies from the email alias and not
   individuals
   3. There is no central archive for messages received by the alias,
   unless you send them on to some sort of ticketing system.

We've experimented with both Numara Footprints (campus-wide)  and
LibAnswers (in house).

If your IT department uses a ticketing system, you might want to ask them
set up an area for your library tickets.   Matching up library language and
IT help desk ticketing language can be a challenge, but you may need to do
it for the functionality you need.

I know that some others have experimented with free services like Asana
<https://asana.com/pricing>.   It allows you to create a team with up to 15
people.  (Again, you should probably still ask your IT folks since you are
moving around sensitive information.)

Wishing you the best  - this is one of those projects that ends up being
more complicated that you expect!

Vickie

On Wed, Jun 20, 2018 at 2:24 PM, Jennifer Hill <jennifer.hill at jhu.edu>
wrote:

> Hello,
>
> We are creating a new email inbox for managing vendor correspondence,
> which will include ordering, licensing, trouble tickets, etc. I am having a
> hard time thinking of a generic enough name that covers all of these
> things. I am a the only librarian that covers e-resources for this online
> college. I am hoping that having this separate inbox will help me manage
> all of the vendor tickets better and then reference staff can also login to
> this account to see outstanding issues that are in process.
>
>
>
> I can think of troubleshooting naming options, such as eresolve at xxx.edu,
>  but I want it to be more all-encompassing. eresources at xxx.edu seems
> funny to me because our entire library is only e-resources.
>
> I am curious to hear from others!
>
>
>
> If you have one of these accounts, what is the name of your email address?
>
> Thanks in advance,
>
> Jennifer
>
>
>
> Jennifer Hill
> Distance Education Librarian/Electronic Resources Manager
> Excelsior College Library
> c/o JHU Sheridan Libraries/ELP
> 5801 Smith Ave. McAuley Bldg, Ste. 310
> Baltimore, MD 21209
> 410-735-4202
> Jennifer.hill at jhu.edu
>
>
>
>
>
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>


-- 

Vickie L. Kline                vkline at ycp.edu
Systems Librarian           Phone:  717-815-1459
Associate Professor        FAX:    717-849-1608

Library and Technology Services
York College of Pennsylvania
York, PA 17403-3651

"If we knew what it was we were doing, it would
not be called research, would it?"

   -Albert Einstein

<http://ce-online.ryerson.ca/ce/badge/?id=14079009>
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