[Eril-l] alias for e-resource email address

[Jennifer Hill]

Hi Sunshine,
Yes, I got the idea of eresolve from you from the workshop you did at ER&L! I was one of the attendees ☺
I love the positive spin. In my case, I am trying to encompass more than just access issues at this point.

Thanks to all for the excellent feedback. Definitely gave me lots of options to think about. Since it is just me that does it all, I am thinking something like collections@ might be best.

Best,
Jennifer

From: Sunshine Carter [mailto:scarter at umn.edu]
Sent: Wednesday, June 20, 2018 5:33 PM
To: Jennifer Hill
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] alias for e-resource email address

We primarily use:
eresolve for troubleshooting
ermumtc for giving to vendors

emanage is an old one we are slowing phasing out in favor of eresolve

SJC

--
Sunshine J. Carter
Electronic Resources Librarian & ERM Unit Manager
University of Minnesota Libraries
309 19th Avenue S.
Minneapolis, MN 55455
Tel: 612-625-5615
scarter at umn.edu<mailto:scarter at umn.edu>

On Wed, Jun 20, 2018 at 1:24 PM, Jennifer Hill <jennifer.hill at jhu.edu<mailto:jennifer.hill at jhu.edu>> wrote:
Hello,
We are creating a new email inbox for managing vendor correspondence, which will include ordering, licensing, trouble tickets, etc. I am having a hard time thinking of a generic enough name that covers all of these things. I am a the only librarian that covers e-resources for this online college. I am hoping that having this separate inbox will help me manage all of the vendor tickets better and then reference staff can also login to this account to see outstanding issues that are in process.

I can think of troubleshooting naming options, such as eresolve at xxx.edu<mailto:eresolve at xxx.edu>,  but I want it to be more all-encompassing. eresources at xxx.edu<mailto:eresources at xxx.edu> seems funny to me because our entire library is only e-resources.
I am curious to hear from others!

If you have one of these accounts, what is the name of your email address?
Thanks in advance,
Jennifer

Jennifer Hill
Distance Education Librarian/Electronic Resources Manager
Excelsior College Library
c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
410-735-4202
Jennifer.hill at jhu.edu<mailto:Jennifer.hill at jhu.edu>



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