<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Jennifer,</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">
<span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">For security reasons, having several people using one email account isn't a good idea. We're not allowed to do it.</span>
<br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">We use <a href="mailto:eresources@xxx.edu">eresources@xxx.edu</a> as an email distribution alias instead. (Emails go into the inboxes of the appropriate team members.) </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">We've had a few challenges:</div><div class="gmail_default" style=""><ol style=""><li style=""><font face="arial, helvetica, sans-serif">Keeping track of who receives the alias emails (the people keep changing)</font></li><li style=""><font face="arial, helvetica, sans-serif">Vendors who insist on getting replies from the email alias and not individuals</font></li><li style=""><font face="arial, helvetica, sans-serif">There is no central archive for messages received by the alias, unless you send them on to some sort of </font>ticketing system.</li></ol><div><font face="arial, helvetica, sans-serif">We've experimented with both Numara Footprints (campus-wide) and LibAnswers (in house).</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">If your IT department uses a ticketing system, you might want to ask them set up an area for your library tickets. Matching up library language and IT help desk ticketing language can be a challenge, but you may need to do it for the functionality you need.</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div><font face="arial, helvetica, sans-serif">I know that some others have experimented with free services like <a href="https://asana.com/pricing">Asana</a>. It allows you to create a team with up to 15 people. (Again, you should probably still ask your IT folks since you are moving around sensitive information.)</font></div><div><font face="arial, helvetica, sans-serif"><br></font></div><div>Wishing you the best - this is one of those projects that ends up being more complicated that you expect!</div><div><br></div><div>Vickie</div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 20, 2018 at 2:24 PM, Jennifer Hill <span dir="ltr"><<a href="mailto:jennifer.hill@jhu.edu" target="_blank">jennifer.hill@jhu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Hello,<u></u><u></u></p>
<p class="MsoNormal">We are creating a new email inbox for managing vendor correspondence, which will include ordering, licensing, trouble tickets, etc. I am having a hard time thinking of a generic enough name that covers all of these things. I am a the only
librarian that covers e-resources for this online college. I am hoping that having this separate inbox will help me manage all of the vendor tickets better and then reference staff can also login to this account to see outstanding issues that are in process.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I can think of troubleshooting naming options, such as <a href="mailto:eresolve@xxx.edu" target="_blank">
eresolve@xxx.edu</a>, but I want it to be more all-encompassing. <a href="mailto:eresources@xxx.edu" target="_blank">
eresources@xxx.edu</a> seems funny to me because our entire library is only e-resources.<u></u><u></u></p>
<p class="MsoNormal">I am curious to hear from others!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If you have one of these accounts, what is the name of your email address?<u></u><u></u></p>
<p class="MsoNormal">Thanks in advance,<u></u><u></u></p>
<p class="MsoNormal">Jennifer<span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p><span class="HOEnZb"><font color="#888888">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
5801 Smith Ave. McAuley Bldg, Ste. 310<br>
Baltimore, MD 21209<br>
410-735-4202</span><br>
<a href="mailto:Jennifer.hill@jhu.edu" target="_blank"><span style="color:blue">Jennifer.hill@jhu.edu</span></a>
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><p>Vickie L. Kline <a href="mailto:vkline@ycp.edu" target="_blank">vkline@ycp.edu</a><br>Systems Librarian Phone: 717-815-1459<br>Associate Professor FAX: 717-849-1608 </p>
<p>Library and Technology Services<br><span style="font-size:12.8px">York College of Pennsylvania<br></span><span style="font-size:12.8px">York, PA 17403-3651</span></p>
<p>"If we knew what it was we were doing, it would<br>not be called research, would it?"</p>
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