[Eril-l] alias for e-resource email address

[Melissa Belvadi]

If you have such security concerns, one option is to set up that role-based
email account, and then set auto-forwarding of everything in it to what
otherwise might be a distribution list. You can even set up various
filters, as we have done, so that only certain patterns of messages are
forwarded to certain people (eg notices of new marc records to download
that we receive regularly from our ebook subscriptions and eba programs are
sent to the cataloging team).
That way, only one person has to have the actual account password.
That doesn't solve Vicki's 2nd problem, but it does solve 1 and 3, as the
main account has all of those records in its archive.

Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca 902-566-0581
my public calendar
<http://www.google.com/calendar/embed?src=mbelvadi%40upei.ca&ctz=America/Halifax&mode=week>



On Wed, Jun 20, 2018 at 6:34 PM, Vickie Kline <vkline at ycp.edu> wrote:

> Jennifer,
>
> For security reasons, having several people using one email account isn't
> a good idea.    We're not allowed to do it.
>
> We use eresources at xxx.edu as an email distribution alias instead.
> (Emails go into the inboxes of the appropriate team members.)
>
>
> We've had a few challenges:
>
>    1. Keeping track of who receives the alias emails (the people keep
>    changing)
>    2. Vendors who insist on getting replies from the email alias and not
>    individuals
>    3. There is no central archive for messages received by the alias,
>    unless you send them on to some sort of ticketing system.
>
> We've experimented with both Numara Footprints (campus-wide)  and
> LibAnswers (in house).
>
> If your IT department uses a ticketing system, you might want to ask them
> set up an area for your library tickets.   Matching up library language and
> IT help desk ticketing language can be a challenge, but you may need to do
> it for the functionality you need.
>
> I know that some others have experimented with free services like Asana
> <https://asana.com/pricing>.   It allows you to create a team with up to
> 15 people.  (Again, you should probably still ask your IT folks since you
> are moving around sensitive information.)
>
> Wishing you the best  - this is one of those projects that ends up being
> more complicated that you expect!
>
> Vickie
>
> On Wed, Jun 20, 2018 at 2:24 PM, Jennifer Hill <jennifer.hill at jhu.edu>
> wrote:
>
>> Hello,
>>
>> We are creating a new email inbox for managing vendor correspondence,
>> which will include ordering, licensing, trouble tickets, etc. I am having a
>> hard time thinking of a generic enough name that covers all of these
>> things. I am a the only librarian that covers e-resources for this online
>> college. I am hoping that having this separate inbox will help me manage
>> all of the vendor tickets better and then reference staff can also login to
>> this account to see outstanding issues that are in process.
>>
>>
>>
>> I can think of troubleshooting naming options, such as eresolve at xxx.edu,
>>  but I want it to be more all-encompassing. eresources at xxx.edu seems
>> funny to me because our entire library is only e-resources.
>>
>> I am curious to hear from others!
>>
>>
>>
>> If you have one of these accounts, what is the name of your email address?
>>
>> Thanks in advance,
>>
>> Jennifer
>>
>>
>>
>> Jennifer Hill
>> Distance Education Librarian/Electronic Resources Manager
>> Excelsior College Library
>> c/o JHU Sheridan Libraries/ELP
>> 5801 Smith Ave. McAuley Bldg, Ste. 310
>> Baltimore, MD 21209
>> 410-735-4202
>> Jennifer.hill at jhu.edu
>>
>>
>>
>>
>>
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>>
>>
>
>
> --
>
> Vickie L. Kline                vkline at ycp.edu
> Systems Librarian           Phone:  717-815-1459
> Associate Professor        FAX:    717-849-1608
>
> Library and Technology Services
> York College of Pennsylvania
> York, PA 17403-3651
>
> "If we knew what it was we were doing, it would
> not be called research, would it?"
>
>    -Albert Einstein
>
> <http://ce-online.ryerson.ca/ce/badge/?id=14079009>
>
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