[Eril-l] ProQuest "simplification program"?

[Hansen, Eric A]

Our principle frustration with ProQuest lately has been slow communication on their part; they aren't responding to e-mail messages in a timely manner.

Eric
[cid:image001.jpg at 01D050D6.8BB2D200]
Eric Hansen | eGO and researchIT CT Coordinator | Eric.A.Hansen at ct.gov<http://mailto:Eric.A.Hansen@ct.gov> |Office: (860) 704-2224
Division of Library Development<http://libguides.ctstatelibrary.org/dld/home>
www.ctstatelibrary.org<http://www.ctstatelibrary.org/> | 786 South Main Street Middletown CT 06457 | Fax: (860) 704-2228

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Christine Turner
Sent: Friday, January 26, 2018 10:24 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ProQuest "simplification program"?

Greetings, Colleagues,

We've been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a "simplification program" a couple of years ago. They are moving contents of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we're being billed separately for it), regularly changing database and collection names, and providing order forms and invoices that don't itemize what the charges cover. We're also having problems getting renewal prices in a timely manner. And then there's deciphering their usage data...

Are others feeling as frustrated as we are? We're pushing back, but I wonder if we're a lone voice in the wilderness.

Thanks for any feedback you may provide.

Best wishes,
Christine

******************************************
Christine N. Turner
Acquisitions and Scholarly Communications Librarian
Acquisitions Unit/W.E.B. Du Bois Library
University of Massachusetts
Amherst, MA  01003
(413) 577-1026
cturner at library.umass.edu<mailto:cturner at library.umass.edu>
http://works.bepress.com/christine_turner/
ORCID ID: 0000-0002-6807-3367


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20180126/a65b5609/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 3991 bytes
Desc: image001.jpg
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20180126/a65b5609/attachment-0001.jpg>