[Eril-l] ProQuest "simplification program"?

[Coralee Leroux]

Hi Christine,

You are definitely not a lone voice in the wilderness.

We have been having many problems with ProQuest as well. I can't speak to the invoicing or usage data, but the "simplification program" has been a great pain to us (the Ontario college libraries and OCLS), as well as the slow response time on requests; and we also had huge problems with the ebrary-to-Ebook Central migration, as well as a smattering of random access issues that were poorly communicated about, and puzzlingly (to put it mildly) unacceptable terms for consortial offers.

We've been pushing back as well, but admittedly there have been so many problems that we've had to let some things slide that in better circumstances we would not have. But we've been raising all sorts of things with them, bringing in management for meetings etc., and pushing for lower prices in light of all of these problems.

Anyway, I'm not sure how helpful this... but at least it's good to know we are not alone :)

Best,
Nicole Morgan and Coralee Leroux


[Description: Description: Description: cid:image001.jpg at 01CBB629.58358D10]

Coralee Leroux, MI
eResources & Services Coordinator

Ontario Colleges Library Service
Tel. (647) 722-9324
Toll-free (800) 268-5560 ext. 324
Email cleroux at ocls.ca<mailto:cleroux at ocls.ca>



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From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Christine Turner
Sent: Friday, January 26, 2018 10:24 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ProQuest "simplification program"?

Greetings, Colleagues,

We've been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a "simplification program" a couple of years ago. They are moving contents of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we're being billed separately for it), regularly changing database and collection names, and providing order forms and invoices that don't itemize what the charges cover. We're also having problems getting renewal prices in a timely manner. And then there's deciphering their usage data...

Are others feeling as frustrated as we are? We're pushing back, but I wonder if we're a lone voice in the wilderness.

Thanks for any feedback you may provide.

Best wishes,
Christine

******************************************
Christine N. Turner
Acquisitions and Scholarly Communications Librarian
Acquisitions Unit/W.E.B. Du Bois Library
University of Massachusetts
Amherst, MA  01003
(413) 577-1026
cturner at library.umass.edu<mailto:cturner at library.umass.edu>
http://works.bepress.com/christine_turner/<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fworks.bepress.com%2Fchristine_turner%2F&data=02%7C01%7Ccleroux%40ocls.ca%7C4b7172eadd104ac33d9e08d564d0dbbb%7C0cff09b4305e4c88b2917f9df018f4d0%7C0%7C0%7C636525770575379090&sdata=yT3FkAn4BZs9UnvcQCLmheYavLrNIYvP7ZkYYFNGvdc%3D&reserved=0>
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