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<p class="MsoNormal"><span style="color:#1F497D">Our principle frustration with ProQuest lately has been slow communication on their part; they aren’t responding to e-mail messages in a timely manner.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Eric<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Eric Hansen | eGO and researchIT CT Coordinator |
<a href="http://mailto:Eric.A.Hansen@ct.gov">Eric.A.Hansen@ct.gov</a> |<i>Office:</i> (860) 704-2224<br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#3366FF"><a href="http://libguides.ctstatelibrary.org/dld/home">Division of Library Development</a>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
<a href="http://www.ctstatelibrary.org/" target="_blank">www.ctstatelibrary.org</a> | 786 South Main Street Middletown CT 06457 | Fax: (860) 704-2228</span><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Christine Turner<br>
<b>Sent:</b> Friday, January 26, 2018 10:24 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] ProQuest "simplification program"?<o:p></o:p></span></p>
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<p class="MsoNormal">Greetings, Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’ve been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a “simplification program” a couple of years ago. They are moving contents
of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we’re being billed separately for it), regularly changing database and collection names, and providing order forms
and invoices that don’t itemize what the charges cover. We’re also having problems getting renewal prices in a timely manner. And then there’s deciphering their usage data…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are others feeling as frustrated as we are? We’re pushing back, but I wonder if we’re a lone voice in the wilderness.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any feedback you may provide.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best wishes,<o:p></o:p></p>
<p class="MsoNormal">Christine<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">******************************************<br>
Christine N. Turner <br>
Acquisitions and Scholarly Communications Librarian<br>
Acquisitions Unit/W.E.B. Du Bois Library<br>
University of Massachusetts <br>
Amherst, MA 01003<br>
(413) 577-1026<br>
<a href="mailto:cturner@library.umass.edu"><span style="color:windowtext">cturner@library.umass.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><a href="http://works.bepress.com/christine_turner/"><span style="color:windowtext">http://works.bepress.com/christine_turner/</span></a>
<br>
ORCID ID: <span style="background:white">0000-0002-6807-3367</span><o:p></o:p></span></p>
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