[Eril-l] ProQuest "simplification program"?

[Geraldine Rinna]

Christine,

No, you are not alone.  The frustrations I felt as an Electronic Resources Specialist, dealing with all the changes to databases and content have only been exacerbated by my, now, as and Electronic Resources Librarian, dealing with deciphering the perpetual access -v- subscription access, license information, etc.  I don't know if this is endemic, or if it's just me being a noob, but I find this frustrating for most of our big vendors.

Geri

Geri Rinna
Electronic Resources Librarian
University Libraries
Western Michigan University
1903 W. Michigan Avenue
Kalamazoo, MI  49008-5353
Tel: 269-387-5196 / Fax: 269-387-5193
Personal email: geraldine.rinna at wmich.edu<mailto:geraldine.rinna at wmich.edu>
Departmental email: lib-serials at wmich.edu<mailto:lib-serials at wmich.edu>
Ex Libris Certified Administrator: Primo:NA01/AlmaNA02

"University Libraries empowers its community to discover, explore, and shape the information universe for current and future uses."



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Christine Turner
Sent: Friday, January 26, 2018 10:24 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] ProQuest "simplification program"?

Greetings, Colleagues,

We've been struggling to maintain our inventory and accounting records, to say nothing of public access to our ProQuest products, particularly since they embarked on a "simplification program" a couple of years ago. They are moving contents of mega-collections in and out (e.g. International Bibliography of Social Sciences was included in our Social Sciences Premium Collection and now we're being billed separately for it), regularly changing database and collection names, and providing order forms and invoices that don't itemize what the charges cover. We're also having problems getting renewal prices in a timely manner. And then there's deciphering their usage data...

Are others feeling as frustrated as we are? We're pushing back, but I wonder if we're a lone voice in the wilderness.

Thanks for any feedback you may provide.

Best wishes,
Christine

******************************************
Christine N. Turner
Acquisitions and Scholarly Communications Librarian
Acquisitions Unit/W.E.B. Du Bois Library
University of Massachusetts
Amherst, MA  01003
(413) 577-1026
cturner at library.umass.edu<mailto:cturner at library.umass.edu>
http://works.bepress.com/christine_turner/
ORCID ID: 0000-0002-6807-3367


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20180126/b33fe31d/attachment.html>